Caseworker – Permanent FT – JTL

This is a permanent, full-time position based on 35 hours per week.  The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility.  Applicable shifts include a ½ hour unpaid meal break. Local travel is required. This position will involve some rotation between two locations of Journey to Life Ministry Unit:   219 Pearl Street and 545 N. Cumberland Street

Shifts: To be determined. May include evenings and weekends. Flexibility is required.

Operational hours of this facility are 24/7.

Permanent full-time employment with The Salvation Army (25+ hours per week) will provide you with a competitive compensation and benefits package that includes: vacation time, sick days, employer matching RRSP contributions, Medical, Dental and Vision Benefits, Christmas Grants and Employee and Family Assistance Program [EFAP] benefits.

Interested applicants must respond in writing with a cover letter and resume.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Case Management:

• Handle all incoming residential transfers from partner agencies. Review program packages and meet and interview potential clients/residents, in consultation with the Program Services Director where required.
• Provides safe storage, distribution and recording of prescribed medication for clients/residents of the assigned programs.
• Monitor the environment and clients/residents to ensure safety and security; completes regular client/resident status checks and room searches_ as required. Ensures that all required documentation of searches/checks is completed as required.
• Develop and implement case management of assigned clients/residents; assists clients/residents in establishing goals, monitoring progress, and prepares discharge plan. a
• Provide required scheduled check-ins of residents on passes in the community; accompanies residents in the community when necessary and monitors behavior. Implements disciplinary measures as necessary.
• Review all resident intakes, discharges and restrictions.
• Assist the Program Services Director in developing and coordinating the delivery of designated programs as required, including but not limited to Life skills, Independent Living Skills, Drug & Alcohol Recovery Support, Week-At-A-Glance, Volunteer Recognition, Social and Recreational.
• Intervene in crisis situations; provide emotional support and advocacy as required.
• Provide program related orientation to newly hired staff, volunteers, and students.
• Provide back-up support to front line position (front desk or other program areas) and their functions as required.
• Respond to day to day “urgent” needs of clients.
• Perform other position related duties as assigned.

Communication and Reporting:

• Establish, compile and maintain proper records and files as required for each assigned program, writes progress and in-depth reports and provides information on the outcomes of the programs and the progress of each client/resident.
• Maintain and update all appropriate documentation and reports (including in-out and incident logbooks) related to clients/residents
• Maintain statistical information relevant to the evaluation of service provisions and provide direct supervisor with other relevant data as required by the funder and The Salvation Army.
• Prepare monthly outcome, statistical and measures reports in an accurate and timely manner.

Community Networking and Partnerships:

• Under the direction of the Program Services Director, work with the local Community College to provide opportunities for student placements and to provide coaching while on location.
• Assists clients/residents by providing support, networking and other direct services.
• Attend and facilitate case conferences with the case management team.

Other Duties:

• Responsible to work safely and report all unsafe or unhealthy working conditions to the Health and Safety Committee.
• Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.
• Participate in regular supervision and performance reviews/evaluations as required.
• WORKING CONDITIONS:
  • Weekend and evening work may be required.
  • The incumbent’s work environment is typically in an office or work site within residential and community settings.
  • The incumbent will work under the following disagreeable conditions:
  • Exposure to dirt, bodily fluids/waste, drugs/alcohol, noise, angry/abusive individuals, verbal abuse, odors
  • The incumbent may be exposed to the risk of moderate injury or illness due to: Physical attacks by others (i.e. being attacked by a client/resident), exposure to infectious diseases, exposure to toxic chemicals, sharp objects (i.e. needle sticks), other dangerous situations

• The successful candidate with have completed a 2 years’ diploma or degree preferably in the field of social services or human services.
• Certified in First Aid/CPR and Non-Violent Crisis Intervention.
• NOTE: Alternative combinations of education and experience may be considered

Experience and Skilled Knowledge Requirements

• Must have a minimum of 2 years’ experience in related field, including frontline casework experience in a social service environment, functional supervision and working with marginalized clientele.
• Knowledge of issues facing persons experiencing housing crisis, various social issues pertaining to homelessness and its impact on the families served.
• Knowledge and sound understanding of the Mental Health and Addictions support systems available to individuals in the region.
• Solid background of how to work with people from diverse backgrounds and enjoy assisting others to solve problems.

 Skills and Capabilities

• Experience/working knowledge of Microsoft Office Suite.
• Ability to work independently and in a team.
• Ability to maintain confidentiality and willingness to sign confidentiality statement.
• Strong-oral and written communication skills.
• Self-motivated and disciplined.
• Good interpersonal skills and attentive listening skills.
• Strong networking ability to develop healthy partnerships with new and existing groups and organizations within the region.
• Develop an understanding of the Mission of The Salvation Army in Canada and its implications as related to position responsibilities.
• Participate as an active and responsible team member in all work groups through which position responsibilities are achieved.
• Represent the organization in a professional and engaging manner and assist personnel whom the position supports in developing those skills as required.
• Participate in ongoing professional development and training.
• Valid Ontario Driver’s License, personal vehicle required and insurance, current copy of driver’s abstract that is satisfactory to The Salvation Army, in its sole discretion, is required.
• Original copy of a Background Check with vulnerable sector screening
• Screening through The Salvation Army Abuse Registry is required.

 The Salvation Army will accommodate candidates as required under applicable human rights legislation.

If you require a disability-related accommodation during this process, please inform us of your requirements.

Internal Applicants, please advise Department Heads of your intentions prior to submitting your application