Polo Factory Store – Associate Manager

Position Overview

As the Associate Manager, you support the General Manager in the creation of strategic plans, managing the execution of plans to ensure a profitable business. Associate Managers are key decision makers in the absence of the General Manager, in addition to owning their duty of responsibility. Success is achieved through operational excellence, optimizing talent and new ways of selling, while ensuring the highest level of brand integrity standards.

Essential Duties & Responsibilities

Support the General Manager in analyzing business trends and strategic planning of business initiatives for your store location

Understand and educate your team on sales and profit performance tools and resources

Create a consistent customer experience aligned to RL brand expectations by supporting the store vision

Assist in the creation of the store client development strategy and lead community outreach in your market

Execute the talent strategy set for your store, collaborating with the General Manager to build and develop a team with the customer at its core, who can deliver the store vision

Drive networking and recruitment activities in your store market

Actively engage in ongoing talent development conversations, providing employees coaching, feedback and learning opportunities

Maintain exceptional productivity standards through managing processes and store execution, including supporting with inventory control and management to achieve store shrink goals.

Champion use of new technology in support of New Ways of Selling techniques and More Ways to Shop to drive business result

Uphold all company policies and procedures

Provide feedback to General Manager & District Director, identifying high profit potential and category business trends for your store market

Ensure sales floor and all store standards exceed expectations at all times

Create an inclusive environment aligned to core Ralph Lauren Company values and Cultural Focus Areas

Experience, Skills & Knowledge

College Degree or equivalent a plus

Retail Management or similar industry experience in a complex, high-volume or high-profile specialty environment preferred

Ability to effectively communicate with customers and store personnel

Ability to maneuver around the sales floor, stock/dressing room, cashwrap and office; work around/with chemicals, lift/climb up to 30 lbs. and climb moderately

Ability to operate the register, stand, move and walk for multiple hours

Ability to work a flexible schedule to meet the needs of the business, which will require day, evening, weekends and may include overnight shifts and travel (as required)

Proven track record of success, including a demonstrated ability to build and maintain positive working relationships with customers, management and co-workers.

Business acumen

Strong planning and prioritization/time management skills

Polo Factory Store – Associate Manager