Job Description
Bayshore Home Care Solutions is a community health care provider that is full of heart. We believe in creating special moments for our clients each and every day, whether at the bedside, on the phone, or providing support to our healthcare heroes. With over 100 locations across the country, we are dedicated to enhancing the quality of life, dignity and independence of all Canadians by providing customized care solutions for our clients. These are the moments that inspire, change and encourage us; we call this the Bayshore difference.
The Program Director, Community Health Worker Program (CHW), under the direction of the Regional Director, is accountable for all aspects of the Community Health Worker Program operations including marketing, recruitment, budget oversight, education and evaluation.
This role is a One Year Contract and the work will be primarily remote but will be leading all the program needs across Ontario.
If you are looking for a role where you can lead the overall administration to drive the success of a brand new industry changing program then this role might be the right one for you.
DUTIES AND RESPONSIBILITIES
OPERATIONS
Provide direction for all aspects of the CHW Program such that it meets and complies with the guidelines as set out by the Ministry of Skills Training and development and all other appropriate legislation to ensure the success of the program.
Plan, organize and supervise the implementation of the program, it’s project staff and clinical instructors to ensure a quality educational experience. The evaluation of the program must include
An assessment of each component of the program to ensure that the CHW program objectives are met;
An assessment of resource allocation to ensure that resources and facilities are being utilized with optimal effectiveness
An assessment of branch workforce plans to ensure that the Program is creating required capacity Organize Program operations and staffing such that all required tasks are carried out effectively and efficiently; proactively anticipate and manage change.
Manage human resources with respect to strategic manpower planning, recruitment, selection and retention of qualified students and participants. Including orientation and training, compensation, discipline, student recognition and the implementation of relevant policies.
Work with the Area Directors and branch staff to ensure smooth and effective transitions of students along their education journey;
Work with the NDC CQ Team and branch MCPs to build a preceptor program that supports the needs of CHW Program
Work with Finance, Billing and Payroll staff to ensure that the end-to-end reporting and processes are in place to meet organizational and Ministry requirements;
Ensure that education services are delivered in accordance with Bayshore’s Code of Ethics, Statement of Client Rights and Responsibilities and Standards of Practice;
Lead the integration of student and staff satisfaction initiatives; ensure that all student and staff concerns and complaints are followed up in a timely manner and outcomes documented.
Participate in ongoing internal and/or external continuing education activities.
Adhere to Bayshore Policies and Procedures.
Participate in quality activities and continuous improvement initiatives in keeping with the company’s Quality Management System.
Participates in proactive Health & Safety activities while performing all duties. Is responsible to notify immediate Supervisor of any Health & Safety risks or concerns. Responsible for completing Accident Reports for all direct reports who injure themselves on the job, within 24 hours of the incident.
Complete other tasks as requested.
FINANCIAL MANAGEMENT
Develop, implement and evaluate, in keeping with direction from the Regional Directors, an internal financial system that is accurate and efficient.
Have oversight on a program budget and subsequently manage expenses in relation to the program; Complete monthly and annual financial reports as requested.
QUALITY MANAGEMENT AND CONTINOUS IMPROVEMENT
Lead the development, implementation and evaluation of the Quality Management System; coordinate continuous improvement initiatives.
Work to enhance student/participant support, development, evaluation and feedback to improve the commitment and retention of the ICH students. .
HEALTH AND SAFETY
It shall be the responsibility of the Program Director to ensure that students/participants are trained in and follow safe work procedures, company health and safety policies and all applicable federal, provincial and municipal regulations.
The Program Director will co-operate fully with the Safety Representative/Joint Health and Safety Committee and ensure that all employees share responsibility to identify and solve workplace health and safety problems.
Job Qualification
QUALIFICATIONS
External Education
Completion of a Bachelor’s degree in a related field (education, healthcare, business etc);
Knowledge of education sector, including specialization in healthcare education
Excellent working knowledge of Results Based Management approaches including monitoring and evaluation tools
The Program Director must have a solid knowledge of the principles, practices and methods of implementing programs, operations, program development, implementation and evaluation, and human resources practices.
Experience
At least five years of progressively responsible recent experience in management, two of which were at a supervisory level and preferably in an academic or health care setting;
Strong track record in leading the development and integration of programs
Demonstrated ability to handle all aspects of human resources and oversee information systems.
Other Skills and Abilities
Exceptional interpersonal skills and decision-making skills;
Ability to handle difficult situations in an objective consistent format; strong entrepreneurial and marketing skills;
Ability to work independently and effectively lead a team;
Demonstrated knowledge of personal computers and related software such as Windows and payroll/billing systems.
Commitment to continual learning.
Able to communicate effectively in English (verbally, written and comprehension)
Valid driver’s license and willingness to undertake out-of-town travel as required.
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