Director – Immigrant Services and Training and Development

JOB POSTING

June 24, 2021

Director – Immigrant Services and Training

and Development

28 Hours per Week: Beginning August 25, 2021

Position Summary:
Reporting to the Executive Director, the Director is responsible for leading all aspects of areas and programs assigned

to them. This includes developing and implementing programs and effectively managing the day-to-day operations of

their portfolio areas; managing, supervising, coaching, and mentoring employees in a union environment; managing

budgets including funding contracts; building, implementing and maintaining positive community partnerships; and

serving in various internal and external roles to advance the Agency’s mandate. Directors work in a collaborative team

to set the direction of the Agency through its strategic plan and serve as a member of the CCS Director Team and

Management Team.

This position will initially be responsible for portfolios of:

• Immigrant Services Settlement Services, Language Services and Chilliwack LIP
• Training and Development Family Education, Pathways to Education and Business Certificate Program.

Qualifications:Education, Training and Experience:

• Undergraduate degree in human services, management or related field.
• Minimum of five years of varied program management experience in the non-profit sector.
• Extensive experience in managing employees, coaching and mentoring.
• Experience with cultural diversity, emigrational and employment needs.
• Experience in financial management including budget development.
• Strong computer and technology skills.
• Broad knowledge of issues, trends and legislative requirements related to program responsibilities.
• Ability to develop positive relationship with senior officials and community leaders and develop formal

partnerships.

• Demonstrated strong leadership skills and ability to work independently.
• Demonstrated innovation in developing new services in the social sector to meet the growing needs of Chilliwack.
• Demonstrated experience in program development and management.
• Demonstrated communication and interpersonal skills.

Key Duties and Responsibilities:
1. Works collaboratively and effectively within the Management Team and Director Team ensuring strong overall

Agency strategic planning; growth and development of the Agency and its employees; advancement of programs

and initiatives to meet the needs of the community; and positive participation in weekly operational Director and

Management Team meetings.

2. Plans, implements and evaluates programs in keeping with organizational objectives in their assigned portfolio.

3. Ensures effective service delivery and its consistency with Agency mandate and policy, legal, budgetary, reporting

and other requirements.

4. Seeks out new funding and program opportunities through grant writing and public sector proposal opportunities

(Requests for Proposals); negotiates contracts, develops budgets, implements programs and initiatives and

evaluates.

5. Contributes to the development of Agency policies.

6. Develops budgets and monitors approved budgets. Manages variances to ensure budgets are being met. Ensures

financial reporting is accurate and on time.

7. Oversees management of employees: supports, coaches and builds the capacity of direct reports including program

coordinators.

8. Manages hiring, training and development and performance appraisals of direct reports in consultation with the

Human Resources Coordinator. Takes a collaborative approach with direct reports in managing areas of discipline

and ensures compliance with the Collective Agreement and the personnel policies of the Agency.

9. Develops and implements new partnerships to advance services in the community. This includes strong advocacy

with governments at every level and community organizations and partners. Develops partnership and program

delivery arrangements.

10. Ensures all accreditation (CARF) standards are met with respect to accredited programs within the scope of the

department. This includes annual evaluations and plans in compliance with accreditation standards and preparing

documentation and participating in CARF reviews.

11. Establishes and maintains effective relationships with all stakeholders.

12. Represents the Agency on relevant committees and community groups and advocates for issues relevant to

Chilliwack Community Services mission – plays a leadership and development role in the community.

Personal Characteristics:
Behaves Ethically: Understands ethical behaviour and business practices and ensure own behaviour and the behaviour of

others are consistent with these standards and aligns with the values of the organization.

Professionalism: In both appearance and manner represents the Agency in a positive light at all times. Maintains poise in

difficult situations and lead by example.

Builds Relationships: Establishes and maintains positive working relationships with others both internally and externally

to achieve the goals of the organization.

Communicates Effectively: Speaks, listens and writes in a clear, thorough and timely manner using appropriate and

effective communication tools and techniques.

Fosters Teamwork: Works cooperatively and effectively with others to set goals, resolve problems and make decisions

that enhance organization effectiveness.

Makes Decisions: Assesses situations to determine the importance, urgency and risks, and makes clear decisions which

are timely and in the best interests of the organization.

Organizes: Set priorities, develops a work schedule, monitors progress towards goals and tracks

details/data/information/activities.

Plans: Determines strategies to move the organization forward, set goals, creates and implement actions, plans, and

evaluates the process and results.

Solves Problems: Assesses problem situations to identify causes, gathers and processes relevant information, generates

possible solutions, and makes recommendations and/or resolves the problem.

General:
 Wage – Under review in keeping with CSSEA Exempt Wage Survey.

 This position is eligible for extended health and dental benefits.

 This position is eligible for RRSP group contributions.

 This position is exempt.

 This position is open to all persons.

 This position requires successful completion of a criminal record check.

 This position requires successful completion of credential verification.

 This position reports to the Executive Director.

Please mention the name of the job position you are applying for in your cover letter.

NO phone calls. Only short listed applicants will be contacted.

Please submit your cover letter and resume to:
Human Resources

Chilliwack Community Services

45938 Wellington Avenue, Chilliwack, BC V2P 2C7

Fax: 604.792.6575 Email: [email protected]

Closing Date: 12:00 Noon, July 8, 2021