Program Manager, Calgary
Like WCG, you believe in the power of work to transform lives. As Program Manager, Calgary, AB Centre, you’re part of a team that makes a difference by providing exceptional service to clients, employers and the Calgary community.
The Program Manager has a passion for developing motivated, diverse and engaged teams. A background in performance management combined with an inspired vision and purpose will ensure the organization maintains quality client service and an environment of continuous learning and improvement.
As part of a strong and professional team, you make a difference at the personal and community level by ensuring program clients achieve their employment goals and receive the best support possible.
What you’ll do
Develop and maintain a positive relationship with government program representatives and facilitate quarterly monitoring visits
Manage daily Centre operations including staffing and service delivery
Ensure performance targets are met, including placements, outcomes and service requirements
Deliver service presentations to stakeholders and members of the community
Create a day-to-day environment of strong cross-functional team performance, ensuring effective coordination throughout the team
Train and mentor staff to ensure their performance meets or exceeds minimum standards
Support the management team in developing and implementing service objectives, strategies, programs, and budgets
Establish and maintain good working relationships with businesses and community service organizations in the service area, with a strong focus on employers
What you bring
Post-secondary certificate, degree, or diploma in a relevant field, or equivalent related experience
Five (5) or more years’ direct supervisory or management skills in employment service delivery
Experience working with high barrier clients
Demonstrated experience building partnerships with employers, community agencies, and other stakeholders
Demonstrated competence achieving financial and operational goals
Knowledge of the local labour market, community resources, government programs, job search techniques, career development and issues related to unemployment
Advanced skills with Microsoft Office Suite, including Excel
Adherence to confidentiality and professional codes of conduct
What we offer
Competitive salary
Comprehensive and flexible health and dental benefits
Ongoing learning and development opportunities
Generous time off policy to encourage work/life balance
A diverse and inclusive workplace with a track record of high employee engagement and teamwork
For complete job requirements, see the full Job Description here.
WCGCCH
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