Manager, Investigations

Job Information

Job Requisition ID: 15015

Ministry: Office of the Ombudsman

Location: Calgary

Full or Part-Time: Full-Time

Hours of Work: 36.25 hours per week

Regular/Temporary: Regular

Scope: Open Competition

Closing Date: August 08, 2021

Classification: Manager Zone 2

About Us

Do you want your career to have a meaningful impact on people’s lives? Are you passionate about fairness? Can you navigate the complex area where policy impacts people?

The Alberta Ombudsman responds to complaints of unfair treatment by entities within the Ombudsman’s jurisdiction through investigations, recommendations, and education.

These entities include:
Alberta provincial government, departments, agencies, boards, and commissions;

Alberta municipalities;

Patient Concerns Resolution Process of Alberta Health Services;

Self-regulated health professions; and

Other designated professional authorities

Role

Reporting to the Director Investigations, the manager will direct and manage a team of professional staff to ensure a high quality of complaint analysis, investigations, decisions, and recommendations in accordance with the Ombudsman Act. This position is also responsible for managing the physical infrastructure that supports operations in the Calgary office.

For success in the position, you must have experience in leading an investigative team. You also need to possess exceptional consultation, negotiation, and analytical skills and demonstrate complex problem-solving ability. Strong interpersonal and written communication skills, including report-writing and interview experience, are essential. Further, you will have demonstrated the ability to analyze legislation, government programs, and policies.

Qualifications

A post-secondary degree supplemented with five years of investigative experience. Related experience or education equivalencies may be considered. Ombudsman and/or Public Interest Commissioner investigation and management experience will be considered an asset.

To be successful in this role, it is important that the following competencies are demonstrated:

Build Collaborative Environments: Promotes positive conflict resolution by identifying issues and facilitating discussion and/or coaching others to constructively resolve conflict.

Creative Problem Solving: Identifies and applies several analytical techniques and sources of knowledge to break apart complex problems.

Develop Self and Others: Shares learning experiences with others and works with team to create a plan on how learning can be applied more broadly within the group.

Systems Thinking: Considers and plans for how current policies, processes and methods might be affected in the short, medium, and long-term by broader trends.

Alberta Public Service Competencies

The Alberta Public Service has identified seven behavioural competencies with varying experience levels that are essential to be successful in all positions.

The link below will assist you with understanding competencies:

For recruitment to this position, we require examples of how you have demonstrated the competencies in your cover letter.

For example,

Creative Problem Solving: I have demonstrated creative problem solving by… (Your work/school related example)

Your application must include a cover letter which provides a clear description of your professional experience and success that demonstrates your competency level for four of the public service competencies.

Build Collaborative Environment

Creative Problem Solving

Develop Self and Others

Systems Thinking

Salary

$3,062.51 – $4,121.25 Bi-Weekly

$79,932 – $107,565 Yearly

Requirements

In order to be considered in this recruitment process, applicants must include a cover letter identifying how you demonstrated Build Collaborative Environment, Creative Problem Solving, Develop Self and Others, Systems Thinking competencies (identified above) for this position.

Applicants must submit a complete resume and provide information that clearly and concisely demonstrates how their qualifications meet the advertised requirements, including education and experience.

You must be a Canadian citizen, permanent resident or hold a work permit with an expiration date no less than September 30, 2022.

Final candidates will be required to undergo security screening.

How To Apply

Online applications are preferred at the Government of Alberta’s Jobs Website. If you are unable to apply online, please submit your cover letter and resume, quoting Job ID 15015 to [email protected] or by mail to:

Human Resources

Office of Ombudsman

9925 – 109 Street NW, Suite 700

Edmonton, AB T5K 2J8

Phone: (780) 427-2756

Fax: (780) 427-2759

Note: Please ensure your cover letter, resume and any other related documents are submitted in one file. Applicants who apply online will be able to track the status of this competition.

It is recommended that applicants who have obtained educational credentials from outside of Canada and have not had them previously assessed, obtain an evaluation of their credentials from the International Qualifications Assessment Service (IQAS) –

Closing Statement

We thank all applicants for their interest. All applications will be reviewed to determine which candidates’ education and experience best meets the needs of the position. Only individuals selected to advance in the competition will be contacted.

Note: This competition may be used to fill future positions.