Director, Residential Property Management

A Private Equity Real Estate Investment Firm focused on;

Mortgage Banking, Real Estate Equity & Special Situation Investments

Celebrated 30 years in 2018

Title: Director, Residential Property Location: Toronto, ON

Management

Job Type: Permanent, full-time

Reports to: CEO & VP, Asset Management

Who we are

An entrepreneurial organization with a long track record and a bright talent pool, the Firm Capital

Organization is a real estate private equity firm focused on the areas of mortgage banking, real

estate investments and special situation investments. Please visit our website at

www.firmcapital.com for further information.

Position

Within the Firm Capital Organization, Firm Capital Property Management Corp. is the property

manager for a portfolio of multi-residential and commercial properties comprised of retail,

industrial, and office across Canada. Firm Capital Property Management Corp. is looking for

a Director, Residential Property Management. This position will oversee property managers and

be responsible for the financial performance and service levels for Firm Capital’s portfolio of

residential properties. Working with a multi-faceted team, including, Asset Management,

Marketing, property-based community managers and staff, finance personnel and the in-house

project management team, the Director, Residential Property Management will oversee and

direct best practice property management operations and ensure the attainment of targeted

financial performance with the CEO and the VP of Asset Management. In addition, this position

will collaborate when required with our Acquisition team to execute Firm Capital’s growth

strategy in target markets.

What you need to succeed

• 5+ years of relevant work experience in Residential Property Management with recent

tenure in a management position;

• Strategic understanding of the Canadian residential real estate market with strong customer

and employee management skills;

• A management style which is based on strong communication and passionately pursuing set

objectives;

• Skilled at establishing consensus and managing relationships;
• Demonstrated ability to prioritize activities and meet deadlines in a fast-paced,

entrepreneurial environment;

• Ability to think and work proactively, anticipating the needs of stakeholders;
• Demonstrated ability to manage operational and financial matters on a daily basis;
• Proven experience with the administration and management of a multi-site portfolio;
• Demonstrated ability to read and interpret property financial statements;
• Good working knowledge of MS Office Suite (Word, Excel, PowerPoint, Outlook) and strong

familiarity with day-to-day use of Property Management applications (Yardi Voyager is

required);

• Excellent organizational and time management skills;
• Experience with driving positive change management with the goal of delivering operational

excellence focused on accountability, metrics and collaboration;

• Strong verbal and written communication skills;
• Must be fluent in English (written and oral);
• A positive and professional attitude; and
• Possess a valid Driver’s License and willing to drive and travel within Ontario and other

Provinces as required.

• Strong working knowledge and proficiency in Yardi Voyager, including maintenance,

budgeting and other operational modules.

Your new role

• Oversee Residential Property Managers including, but not limited to: providing support and

direction to the residential property management team and their associated staff;

• Prepare property budgets in collaboration with the real estate teams;
• Execute the operating plans to ensure the budgets and financial goals are met;
• Retain and develop a professional, competent and engaged property management team at

each of the properties via appropriate mentoring, training and supervision;

• Oversee the leasing strategy and its execution to ensure that each property achieves its

desired and target occupancy levels and renewal retention rates where applicable

• Develop and oversee a property maintenance program at each site and ensure its proper

and cost-effective execution;

• Ensure that each property maintains an engaged Tenant Relations program together with

satisfaction surveys which consistently meet target levels;

• Develop and maintain an operations guide and procedures for the division with respect to

positions and operating protocols with the organization;

• Ensure that each property is maintained to the highest safety standards;
• Ensure that all services provided and transactions conducted are performed based on the

requisite regulations and the highest ethical standards;

• Develop and sustain a culture of proper service and performance within the residential team

and the real estate team;

• Manage and oversee reporting of operation metrics at set intervals;
• Monitoring the completion of all city work orders;
• Review and approve all purchase orders;
• Assist with and respond to queries from senior management; and
• Perform other duties as assigned.

What we offer you

• Competitive salary
• Opportunity to advance your career as the company grows
• In-house Chef with weekly staff lunches
• Full kitchen with complimentary drinks and food
• Creative Social Committee that organizes team building events and weekly socials
• Free parking

How to apply

Please forward your resume and cover letter via email to [email protected] and reference

the position you are applying to in the subject line. Visit our website at www.firmcapital.com for

further company details. We thank all candidates who apply for this opportunity but only those

selected for an interview will be contacted.