What you can expect from us:
The Sun Peaks Grand culture encourages individual initiative combined with a collaborative approach to deliver the finest mountain resort experience for our guests. We value innovation and development that contributes both to business success and personal growth. We also know you have a life outside of work, and encourage work-life balance, including reaping the benefits of living in resort and the summer and winter activities the mountain has to offer.
With a 17-year-old history, the Sun Peaks Grand is the flagship hotel in Sun Peaks, offering an unparalleled guest experience, enhanced by a significant room renovation in 2018. Building on its success to date, this year marks the start of a new growth phase for both the hotel, as well as the resort, under common ownership, and an exciting time for the right individual to join the team.
A sneak peek into some of the perks and benefits enjoyed by our Full-Time employees.
Full access Winter/Summer Season Lift, Trail and Golf passes
Dining discounts within our Hotel outlets
Free access to our Employee and Family Assistance Program provided through Homewood Health
Reciprocal programs with partnering hotels
Friends and family hotel rates
Continued professional growth and development opportunities
Progressive leadership learning opportunities
ROLE PROPOSITION
Within the Front Office, the role of the Duty Manager is to lead the front office team on a daily basis, establishing a positive first impression for our guests. This role will foster a culture of success through strong leadership and team dynamic that enables an elevated guest experience. The Duty Manager role will provide strength to the successful candidates’ professional experience, opening up opportunities of advancement internally and externally throughout the Tourism / Hospitality industry.
ACCOUNTABILITIES
Assists guests with check ins, check outs and additional hotel standard special requests as it relates to their stay
Assists with reviewing guest feedback sources
Oversees, trains and monitors all front desk operations, ensuring compliance of approved company processes and standards
Ensures all guest inquiries are handled according to established standards
Supervises the Guest Services Agents and Bell team; provides coaching to encourage skill development and growth
Creates a cohesive Front Office team with shared accountability as it relates to scheduling needs, task delegation, and business volumes
Acts as the Lobby Ambassador, overseeing the needs of the lobby and the guests within the space
Acts as the PMS and Front Office Software Champion
Opera
Hotel Expert
Par Stocks
IDEAL CANDIDATE
1-year minimum Front Desk experience, coupled with some progressive supervisory experience in any field; resort experience is a strong asset
Post-secondary education in hospitality or related field
Dedicated to working within a dynamic team that focuses on collaboration and guest experience
Proficiency with computer systems required, such as Microsoft Office and Opera
Professional demeanor with a passion for exceptional guest service and the ability to anticipate guest needs
Excellent communication skills, both written and verbal as well as excellent problem-solving abilities
Leadership skills with the ability to coach, redirect, and motivate team members
Limited staff accommodation is available for this position. Due to the communal nature of the majority of our units, priority will be given to those successful applicants who have received both doses of their Covid-19 vaccination.
Apply Now
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.