Enrolment & Student Engagement Assistant

Under the general supervision of the Manager, Salmon Arm, the position provides exceptional client service to the general public, applicants, prospective and current students and other stakeholders. With a comprehensive knowledge of Okanagan College program requirements, academic support services, student policies and regulations, this position responds to inquiries about Okanagan College programs and services; provides registration and admission services for all Okanagan College programs; assists with student retention through problem solving and referrals to appropriate services and individuals; maintains and updates student records in accordance with Okanagan College policies and procedures; assists with campus marketing and recruitment; and coordinates and administers a variety of campus events designed to enhance student engagement.

Education and Experience

Completion of Grade 12 or equivalent and graduation from a two year post-secondary diploma in a related area. Over two years and up to four years related experience.

Skills and Abilities

• Superior customer service and interpersonal skills
• Effective conflict resolution skills and ability to resolve sensitive issues
• Exceptional listening and professional communication skills, focused on tact and diplomacy
• Excellent computer skills with proficiency using Microsoft Office (Word, Excel, PowerPoint and Outlook)
• Working knowledge and experience with student record systems, including the ability to generate and analyze complex database reports
• Aptitude for learning and working with new systems and software
• Effective problem analysis and problem solving skills

Core Competencies

• Collaboration & Collegiality
• Continuous Learning & Information Seeking
• Effective Interactive Communication
• Initiative
• Integrity & Accountability
• Student & Service Focus

Job Specific Competencies

Preferred Qualifications

Desired Start Date 08/23/2021

Position End Date (if temporary)

Schedule

Position is for 20 hours/week and will be worked 4 hours/day Mon – Fri.

Annual Salary/Hourly Rate $26.82 – $30.65

Appointment Type Support – Regular Part-time

Special Instructions to Applicants

Shortlisted internal candidates must notify the current Support Staff Bargaining Chair Person and Human Resources if they want a Union observer during interviews and final selection of candidates.

Employee Group Support