Junior Customer Service Manager

Our growing firm is seeking a Junior Customer Service Manager to support the implementation of our customer acquisition strategies on behalf of clients from multifaceted industries. This role is paramount to identifying prospective customers, cultivating relationships with our target customer base, and raising brand awareness for our clients’ products and services. If you’re seeking longevity and growth in your career with an empowering team around you, this is the ideal opportunity for you.

What does a typical day look like?

Participation in training through team meetings, job shadowing, and classroom sessions

Generating leads in the local market while prospecting new customers

Engaging with customers to demonstrate products, distinguish value, and meet their needs

Guiding and supporting customers through the purchasing process

Identifying buyers and non buyers while maintaining a record of customer insights

Building enduring relationships with both new and current customers

Managing marketing materials, products, and inventory with precision

Collaborating with team members to optimize the success of customer engagement efforts

What qualifications should I have?

Must be eligible to work in the U.S. without sponsorship

Seeking a long term, full time employment opportunity

1+ years of experience in customer service and/or a related field

Exceptional interpersonal communication skills

People person with a sociable, pleasant demeanor

Inspired, self motivated, and determined to grow professionally

Reliable, dependable, and consistent in work ethic

Aptitude for building relationships with people from all demographics

How can you support me in my career progression?

Daily touchpoints with managers and seasoned team members

Ongoing education and exposure to cross functional departments

Networking with affiliates in other areas of the country to diversify experience and fortify training

Opportunities to grow financially in both compensation packages and bonuses

Merit based growth structure offering those without direct career experience equal opportunities

Cutting edge technology to substantiate customer interactions and engagement

Light hearted working environment with team building both in and out of the office

Engagement with the local community through philanthropies and community service

Salary: $36,500.00 to $54,600.00 /year

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