Community and Family Services Worker – PermFT – Burlington

The Community and Family Services Worker assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army.  This position also provides support to the Food Bank Program and other programs provided by the Community and Family services

1. Client Services and Programs

• Conduct initial intake assessment to determine immediate needs (including evaluation of clients/family protection issues) and supports needed by the client.
• Provide emergency assistance services, i.e. food, clothing, household needs in accordance with policy.

• Assist with seasonal programs such as Christmas Kettles and other Community and Family Service programs as directed; ensure that ministry objectives are accomplished and that a spiritual focus is applied to all programs.

• Assist with workshops for clients/families that are provided by the ministry unit.
• Oversee the activities of the Food Bank, to ensure that the food bank is tidy and clean, ensure enough stock, sort and process donated goods, process clients through the food bank and record any food donations.
• Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and program when necessary.

1. Supervision

• Oversee and support scheduled volunteers, demonstrate work methods and ensure they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• Demonstrate work methods to volunteers.

1. Finance and Administration

• General administrative duties as required, such as answering phones, taking messages, directing inquires, preparing correspondence, etc.
• Ensure that Ministry Unit policies and procedures are followed for the safe/secure handling of all monetary donations received and appropriate documentation of gift cards and various vouchers is maintained, i.e. milk and clothing vouchers.
• Maintain accurate records of client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.
• Refer monetary donations to designated staff who prepare and issue donation receipts for income tax purposes.

1. Health and Safety

• Ensure that the Food Bank and area is maintained regarding appearance, condition and safety as recommended by Public Health etc.
• Adhere to all Health and Safety Standards and the specific requirements regarding COVID-19 as per the local Health Unit.
• Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.

Position Purpose summary:

The Community and Family Services Worker assists individuals and families who are seeking aid and assistance from, or have been referred to, The Salvation Army.  This position also provides support to the Food Bank Program and other programs provided by the Community and Family services.

Accountabilities:

1.       Client Services and Programs

• Conduct initial intake assessment to determine immediate needs (including evaluation of clients/family protection issues) and supports needed by the client.
• Provide emergency assistance services, i.e. food, clothing, household needs in accordance with policy.

·       Assist with seasonal programs such as Christmas Kettles and other Community and Family Service programs as directed; ensure that ministry objectives are accomplished and that a spiritual focus is applied to all programs.

• Assist with workshops for clients/families that are provided by the ministry unit.
• Oversee the activities of the Food Bank, to ensure that the food bank is tidy and clean, ensure enough stock, sort and process donated goods, process clients through the food bank and record any food donations.
• Network and refer to The Salvation Army, government, and community social service providers to coordinate resources for the benefit of clients and program when necessary.

2.       Supervision

• Oversee and support scheduled volunteers, demonstrate work methods and ensure they work together to achieve the purpose of the organization and enhance the ministries of The Salvation Army.
• Demonstrate work methods to volunteers.

3.       Finance and Administration

·       General administrative duties as required, such as answering phones, taking messages, directing inquires, preparing correspondence, etc.

·       Ensure that Ministry Unit policies and procedures are followed for the safe/secure handling of all monetary donations received and appropriate documentation of gift cards and various vouchers is maintained, i.e. milk and clothing vouchers.

·       Maintain accurate records of client information on The Salvation Army’s computer system while maintaining confidentiality and providing statistical reports.

·       Refer monetary donations to designated staff who prepare and issue donation receipts for income tax purposes.

4.        Health and Safety

·       Ensure that the Food Bank and area is maintained regarding appearance, condition and safety as recommended by Public Health etc.

·       Adhere to all Health and Safety Standards and the specific requirements regarding COVID-19 as per the local Health Unit.

·       Ensure the safety and comfort of the ministry unit by maintaining cleanliness and food safety etc.

Education, Qualifications and Certifications:

·       Completion of a Community College Diploma, Social Service Worker, counselling or equivalent in a related field of study.

·       Safe Food Handlers Certification.

·       Valid Ontario Class “G” Driver’s License, own vehicle and insurance, provide an original copy of current driver’s abstract that it satisfactory to The Salvation Army, in its sole discretion, is required.

·       Provide an original copy of a Background Check with vulnerable sector screening that is satisfactory to The Salvation Army, in its sole discretion, is required.  The screening is secured either through the national Canadian Police Information Centre (CPIC) or through a local police detachment.

·       Screening through The Salvation Army Abuse Registry.

·       Alternative combinations of education and experience may be considered.

Experience and Skilled Knowledge Requirements

·       Minimum of two (2) years of prior related experience working with multi-barriered persons, individuals with mental health issues and a variety of social service programs.

·       Knowledge of community-based resources and experience networking with government and social service agencies.

Skills and Capabilities:

·       Treat the property of The Salvation Army with due care and caution.

·       Ability to maintain information in confidence and exercise good judgement.

• Ability to work independently and participate as an active and responsible team member in a cooperative team environment.

·       Participate in mandatory orientation training, on-going professional development and training.

·       Participate in regular supervision and performance appraisal process.

·       Represent the organization in a positive, professional and engaging manner.

• Must comply with all Salvation Army policies, procedures and associated legislation.
• Exhibit good listening skills, have strong oral/written communication skills and respect authority.

·       Work in compliance with OH&S Act and Regulations and abide by The Salvation Army’s health and safety policies and procedures.

·       Excellent interpersonal skills, integrity, and adaptability.

·       Ability to use tact and diplomacy when dealing with the public, both in person and on the telephone.

·       Lead by example, by demonstrating a strong work ethic and a willingness to learn and be flexible in the face of change.

• Adaptable, proactive, a self-starter and the ability to work independently.

• Ability to learn, adapt, and utilize technology and processes quickly.
• Ability to prioritize, organize and manage multiple tasks; the ability to complete assignments and meet deadlines with minimal supervision.

·       Proficiency in all Microsoft Office products is required – i.e. Word, Excel, Publisher, PowerPoint, etc.

·       Develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.

Normal location of work is at:  9-5040 Mainway Drive, Burlington, ON

Successful candidates will be required to provide a satisfactory Criminal Record Check or Vulnerable Sector Screening.

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The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.