Full Time Gateway Linens & Disposal Services Driver

The full-time Frontline Linens Worker-Driver helps to ensure linens processing and most notably on-the-road deliveries, pickups and disposal services, including pulling a large utility trailer, reporting directly to the GLDS Manager. The incumbent is responsible to ensure customer (partner) requirements are met. The responsibilities are to be discharged in accordance with The Salvation Army’s Mission Statements and the GLDS Mission-Purpose-Focus, in a professional manner, exemplifying Christian standards of conduct

Service Responsibilities:

• Ensure the safe and careful handling of all scheduled linens-related pick-ups and deliveries, and materials for disposal, while protecting The Salvation Army and partners’ property, including vehicles
• Provide customers-partners with courteous and diplomatic service, working professionally at all times and seeking to resolve issues, questions and requests without delay, in consultation with the GLDS Manager where applicable
• Take responsibility, daily and as required, for the overall safety, maintenance, cleaning and operation of vehicles and trailers, including annual certifications, and maintain all required records
• Adhere to all CVOR (Commercial Vehicle Operator’s Registration) requirements and procedures
• Maintain knowledge of legislative and company policies including but not limited to health & safety, and provincial and municipal Highway Traffic Act regulations
• Perform circle checks of vehicles and maintain vehicle and CVOR logs
• Provide support, assistance and encouragement to program participants, including when assisting in on-the-road deliveries/pickups, modelling ethical workplace standards and positive personal behavior
• Ensure efficient workflow, including meeting all production, scheduling and delivery requirements
• Assist in shop production, including folding, bagging, tagging, etc.
• Ensure that all phone calls and emails are addressed appropriately, courteously and in a timely manner, providing excellent “customer service” to all queries, complaints and requests
• Perform any other related duties as required by the organization/management

Organizational Responsibilities:

• Adhere to standards that are consistent with the values and philosophy of The Salvation Army and GLDS.
• Comply with all Health and Safety requirements and other relevant legislation, and help ensure a safe shop floor and facility environment in all aspects
• Participate constructively in all staff meetings, including contributing ideas and suggestions, and in-service training as applicable
• Engage in formal evaluations and supervision with the GLDS Manager, including monthly coaching sessions, and maintain goals, all within the PEAC model
• Engage in and maintain all required training and certifications, including but not limited to: All TSA-mandated e-learning and other in-service training; CVOR and related driver certifications.
• Maintain awareness of the Policy and Procedures Manual and the Employee Handbook, read and sign off on Shelter Standards, and adhere to all standards in dealings with program participants, clients, residents, staff and administration, as applicable
• Become familiar with all responsibilities and provisions of the position description
• Make constructive suggestions and contribute ideas that may improve efficiency, working conditions and procedures to the GLDS Manager
• Represent The Salvation Army and GLDS in a professional manner and to the highest standards of excellence

Education/Certifications:

• A relevant (social sciences field) Community College and/or other post-secondary education, or equivalent combination of education and experience
• Valid Class-G Driver’s License, and ability to secure CVOR certification
• CPR/First Aid Certification preferred but not required (training will be provided as applicable)

Required Skills/Knowledge:

• Ability to work independently with minimum of supervision, while also contributing to a collaborative, team-oriented culture
• Must be able to lift up to 50 lbs. and handle repetitive physical tasks
• Demonstrated problem-solving skills
• Proven ability to exercise a high level of confidentiality
• Excellent interpersonal and “customer service” skills
• Effective oral and written communication skills, including written and spoken English fluency
• Well-developed organizational skills and ability to prioritize tasks
• Proficiency in the use of Microsoft Office applications, notably Word and Excel, and Internet/mobile applications, with the ability to learn new programs if applicable
• Demonstrate a professional demeanor and ability to excel in a collaborative team culture
• General understanding of the dynamics of homelessness, addictions and mental health
• Ability to work within the mandate and Mission of The Salvation Army, exemplifying Christian standards of conduct

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• A clean drivers abstract
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS: Up to 42 hours per week Monday – Friday with on-call duties and occasional weekends

Please note that the GLDS facility at 312 Broadview Ave is not fully accessible, as there are multiple stairways and no elevator

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.