As the COVID-19 pandemic evolves around the world and in our local community, Conestoga College continues to adjust plans based on the guidance provided by our local Public Health authority. Considering these unprecedented circumstances, final hiring decisions remain contingent upon confirmed enrolment numbers and the evolving work environment. Conestoga College will take appropriate measures to protect the safety and well-being of our College community and prospective candidates throughout the recruitment and selection process, including the scheduling of remote interviews.
We require a qualified individual to join the International Admissions team as an Admissions Support Assistant. The incumbent is responsible to the application process for international students wishing to enter post-secondary programs, including English for Academic Studies. The Admissions Support Assistant will provide clients with excellent customer service, professionalism and cross-cultural sensitivity while advising and assisting on the admissions process.
Although many of our employees are currently working remotely, this position is governed by the applicable legislation of the Province of Ontario. Successful candidates will be required to conduct work within Ontario and must be available to work on campus as required.
Responsibilities:
Communicate with prospective applicants, students, agents, relatives and sponsoring agencies by receiving and responding to telephone, written, in-person and electronic enquiries in a timely and culturally sensitive manner
Answer general inquiries regarding admission requirements, application process, tuition fees, program requirements and deadlines
Advise applicants and prospective applicants on suitable program choices
Coordinate communication with applicants and agents regarding notification of closed programs, additional transcript requirements, status of application, as well as items not covered as part of the standard general inquiry email response
Act as the key contact for international recruitment staff regarding status of market specific applications
Assist agents and applicants on problems accessing admissions portal
Maintain good working knowledge of College departments and services, referring non-admission related inquiries to the appropriate person or department as required or requested
Knowledge of Student Information System (SIS) to assist with the collection of student information, update applicant status/status changes, download applications files and run reports to obtain information requested by Manager or VP International
Analyze, evaluate, and process information and ensure efficient application processing by checking for application information received from Ontario College Application Service
Verify IELTS and TOEFL test scores for authenticity and ensures the score meets the requirement for the program of application
Organize and prepare data for credential assessment and admission decision
Monitor time limitations for the receipt of information (e.g. transcripts); contact applicants who have not met deadlines and are in jeopardy of having their application closed
Issue confirmation of tuition letters based on tuition fees received by finance and ensures health insurance is ordered for all IELAS registered students
Coordinate with the Conestoga Language Institute to process IELAS applications, payments, and ensure all documents are received and acceptances are issued
Monitor application process, ensuring international admissions portal functionality and applicant/agent use of the portal supports the international model for turn-around time
Use judgment to determine if the applicant has enough time to obtain their visa based on the program and selected program start date taking into consideration the posted visa turnaround times on the Citizenship and Immigration website
Liaise with the International Admissions Officer on applicant and program statuses, and with International Services to ensure existing student applicants applying for future program are provided with the highest level of customer service
Develop, maintain and review procedures related to the application process and international applicant portal; assist with user testing activities, including hands-on testing of functionality supporting various application processes and/or new initiatives and procedures
Qualifications:
One-year Certificate in Office Administration, Business, or a related Business discipline
Two years of experience in a related college environment with practical experience in student/client services and experience working with a large database system
Related practical experience working with newcomers to Canada and new Canadians
Excellent interpersonal skills
Excellent oral and written communication skills; excellent listening skills
Effective time management skills
Demonstrated ability to work under pressure and in demanding situations
Highly developed client service skills and ability to respond and problem solve with tact, diplomacy, discretion, and professionalism
Compassion and ability to determine when flexibility can and should be exercised
Ability to work both independently and in a team environment
Demonstrate patience and appreciation for cultural differences
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