George Brown College is located on the traditional territory of the Mississaugas of the Credit First Nation and other Indigenous peoples who have lived here over time. We are grateful to share this land as treaty people who learn, work, and live in the community with each other.
At George Brown College, we have established a reputation for equipping our students with the skills, industry experience and credentials to pursue the careers of their choice. As employees, we are committed to creating an enriching learning community for our students, delivering excellence in what we do, holding ourselves accountable for our work and demonstrating diversity and respect for one another.
What responsibilities will you have in this role?
Responds to questions and inquiries from students, faculty and visitors.
Assists students in selecting and registering for general education and liberal studies electives and communication courses; and provides students with advisory functions.
Provides information regarding transfer credit and PLAR requirements and processes for elective and communication courses.
Reviews post-secondary transcripts and provides course advising for General and Liberal Studies transfer credit applications for both diploma and degree programs.
Reviews post-secondary transcripts and provides course advising for General and Liberal Studies transfer credit applications for both diploma and degree programs.
Navigates and interprets Banner and AI to support student’ registration processes, and support faculty with grade changes or other processes.
Communicates with academic centres and other service areas to improve interdepartmental lines of communication.
Assists with orientation activities to provide information about electives and communication courses.
Maintaining departmental documents such as enrollment tracking and grades for students in collaborative programs.
Other duties as assigned.
What qualifications do you need for this role?
Three year diploma/degree or equivalent from a recognized post-secondary institution in Business Administration or equivalent.
Minimum two years’ experience including practical experience working in a demanding student service environment and working effectively on the front-line; with a sound knowledge navigating computer software (e.g. spreadsheets, databases and relational databases).
Proficiency in Banner and Academic Interface is an asset.
Excellent conflict resolution, negotiation and leadership skills; strong interpersonal skills and a strong commitment to customer service.
Well-developed analytical and problem-solving skills in order to identify problems, determine possible solutions, and select appropriate actions.
High degree of diplomacy and discretion in dealing with sensitive issues and matters of confidentiality.
Ability to work under pressure with frequent interruptions while dealing with conflicting demands and distractions; ability to prioritize and delegate work while meeting deadlines; detailed oriented.
Demonstrated ability to take initiative; solution-focused approach to addressing challenges; dynamic, positive, enthusiastic, and creative; excellent team skills.
Demonstrated commitment in delivering excellent service to others as this is key in supporting the success of our students and our College.
Effective ability to interact with others and deal with situations in ways that respect diverse backgrounds, experience, and styles.
Flexibility in adapting to change and in participating in consultative decision-making processes.
Interview process may consist of a practical skills component.
TO APPLY:
If you are a George Brown College employee, go to https://adfs.georgebrown.ca/adfs/ls/IdpInitiatedSignOn.aspx to apply via our internal site.
If you are an external candidate, go to www.georgebrown.ca and click on the “Employment at George Brown” link or click on the ‘apply’ button to the left of the posted job to apply.
NOTES:
Please ensure your resume highlights all relevant education, training and experience that are applicable to the minimum qualifications for this role.
The College requires proof of degrees, credentials or equivalencies from accredited regional or federal post-secondary institutions and/or their international equivalents. Credentials may require validation at the time of interviews.
First consideration will be provided to regular part time (RPT) support staff in accordance with the part time Support Staff Collective Agreement.
Closing: August 9, 2021
George Brown College is committed to creating and sustaining an equitable and inclusive learning and working environment. We encourage and actively seek applications from Indigenous, Black, racialized people, visible minorities, 2SLGBTQIA+ persons, all genders, and persons with disabilities. George Brown College is committed to accommodating applicants with disabilities throughout the hiring process, in accordance with the Accessibility for Ontarians with Disabilities Act (AODA). The Human Resources representative responsible for the recruitment for this position will work with applicants requesting accommodation at any stage of the hiring process. Candidates who require accommodation in the interview process may contact [email protected] and all information received will be addressed confidentially.
As a unionized workplace, we support our internal employees by providing first consideration to qualified applications as set out in the Collective Agreement.
For information on George Brown College, please visit our website at www.georgebrown.ca.
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