Program Manager

• Bachelor’s Degree or equivalent work experience
• English and French required
• 2+ year’s of Management experience in a manufacturing, production or distribution environment
• 2+ year’s of cross functional project management experience
• 2+ year’s of experience making process improvement via Kaizens and use of LEAN tools
• Experience using and communicating performance metrics

**Role includes working a variety of hours as business demands, including overnight, weekends and holidays.

**Travel expectations will be approximately 25 – 75%.

Amazon Logisitcs (AMZL) is seeking a Bi-lingual (English/French) Program Manager to work within the AMZL Amazon Customer Excellence System (ACES) Team.

Responsibilities:

• Coordinate all ACES Process & Standard Work Documentation conversion to French for New Quebec Based AMZL Station Launches
• Coordinate all ACES Tools language compatibility with French
• Coordinate all ACES Training Documentations including Videos and Wikis conversion to French
• Coordinate all ACES Performance Reporting Portals & Decks compatibility with French
• Supplement the efforts of those members of the ACES Process improvement team members whose primary focus will be Standard Work implementation and language compatibility
• Support the work of ACES teams working to improve the vision, content, and delivery of ACES Training program
• Ensure 100% parity in Quality of Conversion of all Documents, Tools, Portals, Decks and Training Documents
• Masters Degree
• Ability to lead, teach and develop associates and mangers to deliver key or organizational goals
• Experience using and communicating performance metrics
• Proven ability to influence others
• Excellent verbal and written communication skills
• Ability to handle changing priorities
• Ability to simplify high scope topics for broad audiences

Amazon is committed to a diverse and inclusive workplace. Amazon is an equal opportunity employer and does not discriminate on the basis of race, national origin, gender, gender identity, sexual orientation, protected veteran status, disability, age, or other legally protected status. For individuals with disabilities who would like to request an accommodation, please visit https://www.amazon.jobs/en/disability/us.