HRC Program Supervisor – PermFT – Brantford Housing

Reporting to the Program Services Manager, the HRC Program Supervisor will oversee a range of housing and homelessness services to promote individual, family and community well-being, and to ensure that resources available to homeless people and people at risk of homelessness are obtained and are allocated in a coordinated and effective manner. Housing and homelessness services include, but are not limited to, providing emergency housing and basic needs, applying eviction prevention strategies, assisting persons to find and maintain safe and affordable housing, liaising with landlords to secure safe and affordable housing, acting as trustee of finances, delivering ongoing in-home and/or community-based support services to an assigned caseload. The Housing Resource Representative will be responsible for providing services to clients in Brantford and Brant County in a collaborative manner with other community partners.

The incumbent is responsible as a group/work leader. He/she is responsible for providing direction and checking results, but generally works along with those supervised. The incumbent supervises full-time, part-time, and/or casual/relief employees and may participate in the hiring, orientating, evaluating, and disciplining of staff.

This is a permanent, full-time position based on 40 hours per week. Schedule may vary due to the requirements of position responsibilities, which may include some work outside of regular schedule, particularly on some weekday evenings and weekends. This position is considered a management position for the purposes of the Employment Standards Act of Ontario and as such is not covered by various ESA rules, including but not limited to those related to hours of work, daily and weekly rest periods and overtime compensation. Salary is based on average minimum weekly hours of 40 per week and hours worked are compensated through the annual salary amount. Local Travel is required.

Shifts: Monday to Friday, 8:00 a.m. to 4:30 p.m.

Service Responsibilities:

• Serve actively as a member of the management team for the Brantford Housing Resource Centre (HRC).
• Provide oversight and supervision of Social Service Staff and the day-to-day operations in accordance with the mission and values of The Salvation Army.
• Ensure that duties assigned are completed in an appropriate, safe, and efficient manner by the completion of their respective shifts.
• Has input and may participate in the hiring, orientating, evaluating, and disciplining of staff.
• During shift, provide support and supervision of staff and assist with crisis intervention, diffusing conflict and problem solving as required to ensure the safety of residents and staff; responds initially to resident
• Responsible for completing the scheduling of staff to ensure coverage for all vacant shifts, including sick relief, stat, and vacation coverage.
• Provide direction and support services to staff as required.
• Monitor and check logs to ensure the completion of regular security
• Provide statistical and evaluative information to management when
• May provide back up support to and or assume functions at front desk area or other program areas as needed
• Identify staff training requirements and make recommendations regarding staff development for those supervised.

Health and Safety:

• Responsible to work in compliance with the Ontario Health & Safety Acts and Regulations
• Responsible to work in a manner as required by the employer and use the prescribed safety equipment
• In consultation with the Executive Director, provide oversight to WSIB claims and other health and safety matters as required within applicable departments, including supervision of the Early and Safe Return to Work Program.
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
• Participate in all Health & Safety related accidents and injury investigations.
• Perform other position related duties as assigned.

• Completed an Undergraduate University degree in a related field.
• Minimum of two (2) years of prior related experience, including experience in supervision, leadership, coaching, and motivating staff and working with marginalized clientele.
• Strong interpersonal skills and ability to lead coach and motivate staff.
• Effectively interact with managers and staff to create a work environment that is positive and mutually supportive.
• Working knowledge of issues pertaining to homeless Individuals.
• Experience and working knowledge of the Homeless Individuals and Families Information System.
• Working in a non-profit and unionized environment is an asset.
• Experience working with a diverse population and an ability to demonstrate a supportive, respectful, and non-judgmental approach to clients.
• Ability to work as part of a team and independently, when necessary, with minimal supervision.
• Knowledge of and proven ability in linking with community resources.
• Must have strong organization and planning skills.
• Strong computer skills including a working knowledge of Microsoft Office.
• Strong oral and written communication skills.
• Self-motivated and disciplined.
• Ability to lift/move 20 lbs.
• Non-Violent Crisis Intervention Certification and CPR/First Aid Certification would be an asset or willing to obtain.
• Effective interpersonal skills; ability to manage multiple tasks and meet deadlines; ability to develop and maintain a team environment.
• Valid Ontario Class “G” Driver’s License, own vehicle and insurance required. Must provide an original copy of current driver’s abstract
• Screening through The Salvation Army Abuse Registry.
• Support for and an understanding of mission and purpose of The Salvation Army in Canada.
• NOTE: Alternative combinations of education and experience may be considered.
• Successful candidates will be required to provide a satisfactory Criminal Record Check and/or Vulnerable Sector Screening.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application.