Full Time Outreach Worker

To support the everyday operations of The Gateway shelter, to build relationships with Gateway residents and Community Members, and to positively contribute to the Frontline Staff team.

Service Responsibilities

• Patrols catchment area each day looking for people experiencing homelessness and offering support
• Develops trusting relationships with people experiencing homelessness and sleeping rough
• Networks with community agencies to aid in outreach potential
• Provides support, assistance and encouragement to clients
• Responds to concerned citizen calls forwarded through Streets to Homes in timely manner
• Makes necessary referrals to shelter, health care, professional counseling, spiritual and religious care, and other relevant supports
• Supports, advocates for and refers clients to housing and related resources with the goal of reintegration into community
• Conducts initial intake assessments to determine immediate needs and appropriate supports
• Assists Outreach Supervisor with data analysis for program, recording statistics, writing and submitting reports to Gateway and Streets to Homes (funder)
• Recommends and assists in the development and revision of Outreach Program policies
• Performs all necessary clerical duties for client documentation, including Streets to Homes Documentation, computer entries, and logbook entries
• Other duties as required

Education/Certifications:

• 2 years of College Social Services education and/or Psychology diploma or certificate

NOTE: An alternative level of education and experience may be acceptable

• Certification in First Aid/CPR and Crisis intervention training
• Certification in ASIST

Experience:

• Minimum of two year experience in the field of Mental Health or Addictions

Required Skills/Knowledge:

• Knowledge and understanding of homelessness, addictions and mental health
• Strong working knowledge of community resources
• Strong command of English language and interpersonal skills
• Promotes teamwork
• Valid Driver’s License
• Hostel Standards Training Certificate an asset

Successful candidate will be required to provide upon hiring:

• A clear vulnerable sector screening
• A clean drivers abstract
• Participate in our online Armatus Abuse Training and Health and Safety training required upon hiring, as well as updated annually

HOURS:  40 hours per week, three weekday evenings (1:00pm – 9:00pm) and two weekend days (10:00am – 6:00pm).

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, must advise your managing supervisor of your intentions prior to submitting your application.