Manager of Internal Communications

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

The Salvation Army Canada and Bermuda Territory requires an overarching, integrated, modern approach to internal communications. Reporting to the Director of Internal Communications and Editor-in-Chief, the Manager of Internal Communications has overall accountability for developing a communications strategy for internal audiences and co-ordinating/producing deliverables that will engage and inspire. The incumbent will also provide support to internal partners – territorial, divisional and area leaders and department heads – for their communication needs. The Manager of Internal Communications will work closely with other communications experts (e.g. Managing Editor, Manager of Video Production) and territorial headquarters departments (e.g. Human Relations, IT, Program) to ensure the appropriate integration of key messages that impact both internal and external audiences, all within the framework of the territory’s mission, vision and core values.

Strategic Leadership

• Conduct a strategic assessment of the current internal communication resources, needs and opportunities and recommend a structure and key points of collaboration for success
• Assist Director of Internal Communications to build, launch and maintain an internal communications strategy that serves officers, employees, and volunteers across the territory
• Liaise with Mobilize 2.0 team (territorial transformation project) to support key messaging/channels and help disseminate territorial communications that meet their goals.
• Provide communications leadership and establish the role as a valuable, innovative partner to executive management and senior leaders

Communication Programs Leadership

• Develop and deploy effective and efficient processes and protocols for communicating with key audiences: officers, employees, volunteers and congregants
• Develop an annual/monthly editorial calendar for internal communications to support territorial priorities and ensure the right message, to the right audience at the right time, with accountabilities
• Lead the development, coordination and production of territory-wide communications projects and programs for internal audiences, aligned to TSA strategy and plans, including organizational announcements, senior leadership messages, etc.
• Develop and track metrics and KPIs to measure the impact of internal communications, designing and implementing tools that encourage and facilitate audience feedback; monitor and review feedback results and present to senior leaders
• Support the Specialists for Mission and graphic designers in creating and maintaining content for Salvationist.ca website, enewsletters, and other digital media that enhances THQ department communications for a wide audience
• Support the construction and ongoing maintenance of an organizational intranet and partners with internal departments to support delivery of their intranet content

People Leadership

• Manage teams of creative producers in the development of communications products to support the strategy
• Build and maintain a pool of potential future communications resources that can be called upon as flexible, seasoned providers (i.e., freelancers, contractors, and best-of-breed vendors) when needed to meet internal communication demands
• Manage the territorial relationship with staff, providing recruitment, guidance, coaching, direction, training, supervision, and performance management in providing territorial oversight and guidance, ensuring compliance with OH&S Act and Regulations, legislation, and TSA standards and guidelines

EDUCATION AND EXPERIENCE QUALIFICATIONS

• Bachelor’s Degree in communications or related discipline

Experience and Skilled Knowledge Requirements:

• Minimum 5 years leadership experience in the communications discipline at the manager level or equivalent, in a multi-faceted national services organization that is recognized for best-practice internal communications
• Not-for-profit sector experience is highly desirable
• Familiarity with Indigenous culture an asset
• French language skills an asset
• Familiarity with Appreciative Inquiry philosophy and approach an asset

SKILLS AND CAPABILITIES

• Commitment to and ability to effectively communicate the values of TSA with a strong desire to participate in its mission
• Ability to understand and work effectively within TSA organizational culture
• A demonstrated understanding of internal communications strategies and tactics, including measurement techniques
• An understanding of how the revolution in media technology is shaping communications
• High standard of integrity, judgement and confidentiality
• Collaborative communication and management style
• Exceptional oral and written communication skills
• Ability to creatively manage multiple communications projects concurrently, often within tight deadlines and restrained budgets
• Capable of leading and facilitating strategic “conversations for possibility” appreciating diverse stakeholder views
• Demonstrated ability to quickly build strong, trust-based relationships with senior leaders and key stakeholders
• Proven success in building and leading diverse, cross-functional teams focused on a common goal
• Ability to help people see the “possibility-focused” big picture while being grounded in reality

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

We thank all applicants, however, only those candidates to be interviewed will be contacted. Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.