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Description
The incumbent reports to the Hostel Manager. This is a non-unionized, entry-level management position to assist the Hostel Manager in managing the day-to-day operation of the Hostel.
KEY RESPONSIBILITIES:
The Front Line Supervisor will provide leadership, supervision and day-to-day- direction to a compliment of Front Line Workers in accordance with established policies and procedures including the Collective Agreement, Employment Standards and payroll procedures while maintaining the integrity of service delivery and administrative expectations.
Prepare shift schedules and attend to staff leaves and vacation requests as well as conduct supervision meetings with individual staff members, keep updated record of sick, vacation, lieu and stat days, hold annual performance evaluations and participate in policy reviews and revisions. Communicate with staff on matters of discipline in accordance with the Policy & Procedure manual. Schedule, chair and take minutes for Department meetings.
Ensure clients receive proper customer service; deal with client issues, concerns and complaints; read daily log books and make necessary follow-up; review all incident reports, make any follow-up and ensure necessary notations are needed and assist in preparing daily, weekly and monthly reports for the department. On call duties as per schedule. Perform other duties as required by the Hostel Manager and/or the Director of Hostel Services or designate.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Must have a Social Services Worker diploma or a minimum of 5 years in a work related field
- First Aid/CPR certificate
- Non-Violent Crisis Intervention certificate
EXPERIENCE AND KNOWLEDGE:
- Minimum of two years of supervisory experience
- Should have working knowledge of the Toronto Shelter Standards
SKILLS AND CAPABILITIES:
- Have good interpersonal skill and is expected to be a team player
- Good computer skills are essential
- Fluent in written and spoken English
- Ability to undergo applicable screening and background checks successfully that are satisfactory to The Salvation Army, in its sole discretion (i.e., The Salvation Army Abuse Registry) and provide an original copy of a Background Check with vulnerable sector screening within the last 2 months
- Ability and willingness to develop an understanding and support for the mission and purpose of The Salvation Army in Canada and its implications as related to position responsibilities.
HOURS: 40 hours per week
In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.