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Description
The Residential Worker engages in service delivery for residents in the Correctional Residential Facility (CRF) and Emergency Shelter. In keeping with the mission of The Salvation Army St Catharines Booth Centre, the incumbent shall build rapport with clients, assess their individual needs and link them to services. The Residential Worker shall ensure residents safety while interacting in a positive, supportive manner.
KEY RESPONSIBILITIES:
- Record activities and incidents occurring during the shift in a factual and concise manner using Logbook and/or Incident Occurrence Reports.
- Conduct initial screening of hostel clients seeking admission and meet their individual needs through on-site services and/or referrals.
- Provide the first point of contact for persons who are homeless and/or are serving out their Federal Parole at the Centre.
- Handle the admission, orientation, and evaluation of client’s understanding of rules; ensure ongoing enforcement of policies.
- Respond to persons in crisis and utilize de-escalation techniques, if necessary, contact emergency personnel (police, ambulance, etc.)
- Ensure the completion of intake procedures and paperwork when logging in new clients.
- Enter client information in HIFIS database and maintain daily bed register.
- In keeping with individual case plans, record sign-outs, location changes and arrival times for clients serving out their Federal Parole at the Centre.
- Perform spot-check calls when assigned to confirm Correction Services Canada (CSC) residents’ whereabouts and document accordingly.
- Prepare Hostel Client information for regional monthly data reports.
- Monitor the activities of the clients and maintain availability for personal, practical and moral support.
- Monitor client medication and ensure that medication is always secured in the front office.
- Distribute meal tickets and client supplies as required.
- Answer telephone, record and distribute messages.
- Accept and document all donations.
- Record and secure all cash received during shift.
- Monitor the access of all clients into the Booth Centre.
- Responsible for safe evacuation of clients/residents from the building when necessary.
- Complete room checks and searches of client belongings upon entry to the Centre and throughout their stay.
- Conduct routine security rounds of the building and record in the logbook when rounds are conducted.
- Participate in development and implementation of case plans.
- Report to Caseworker client progress, changes and/or regression in the client’s status.
- Within the client’s existing environment encourage, where applicable, positive life-style alternatives: socialization, grooming and hygiene, external social opportunities, respect for dignity of themselves and others, support client ownership of own actions and problem-solving.
- Seek to enhance own role with service providers as to build confidence and trust.
- Help clients develop problem-solving and coping-skills.
- Dispense Daily Living Allowance for clients on Federal Parole when required.
- Complete other duties as required.
Working Conditions:
- 40 hours per week.
- Schedule may vary according to requirements of responsibilities – some weekend and evening work may be required.
- May deal with clients who become angry.
- May encounter verbal abuse.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- College Diploma in Social Services/Corrections and / or combination of education and life related experience in working with marginalized individuals.
- Completion of Non-Violence Crisis Intervention Training or willingness to obtain.
- Current First Aid and CPR or willingness to obtain.
- Training in Naloxone administration and Mental Health First Aid would be assets.
- Alternative combinations of education and experience may be considered.
Experience and Skilled Knowledge Requirements:
- Minimum of three (3) months prior related experience, including experience in front line work in a social service setting.
Skills and Capabilities:
- Support for and an understanding of mission and purpose of The Salvation Army in Canada.
- Ability to work with socially disadvantaged people.
- Demonstrated ability to work both independently and under supervision.
- Experience working with diverse populations, including those experiencing mental health and addictions.
- To maintain confidentiality in all matters pertaining to clientele and staff of The Salvation Army.
- Demonstrated ability to use sound judgment when making decisions.
- To communicate effectively and efficiently in a positive manner as it relates to all levels of interaction with colleagues, clients and community.
- Experience with or willingness to learn program specific software such as HIFIS and MED e-care.
- A high degree of proficiency in duties as well as being able to handle and prioritize numerous tasks and evident desire for self-development, ability to follow detailed instructions.
- Sensitive and empathetic to vulnerability of clientele.
- Self-motivated and disciplined.
- Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
- Provide an original copy of a Criminal Records Check (CRC) with vulnerable sector screening secured through either the national Canadian Police Information Centre or through a local police detachment. Note: A satisfactory criminal background check is required and in addition to this The Enhanced Reliability Screening with Corrections Canada.
In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada. The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.
The Salvation Army offers accommodation for applicants with disabilities in its recruitment process. If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
You must advise your managing supervisor of your intentions prior to submitting your application.
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.