Shelter Supervisor

Shelters Supervisor is in charge of day to day operations of the shelters and reports to the Shelter Operations Manager. The Shelters Supervisor provides support, direction and supervision to Shelter Coordinators and Shelter Workers so as to maintain a caring, compassionate and safe environment for clients and staff.

Hours:

• Sun – Thurs, 7:30am – 3:30pm

• The Shelters Supervisor has oversight of the routine operation of the Shelters
• Instructs, directs, and oversees Shelter Coordinators and Shelter Workers in the performance of their duties.
• Provides ongoing feedback to Shelter Programs Manager regarding staff, systems and procedures.
• Participates in the hiring process; provides orientation, training and ongoing guidance and support to staff.
• In conjunction with the Shelters Administrative Manager monitors and maintains SAMIS, HIFIS, and other reporting requirements, such as incident reports, shelter logs and bed lists, to ensure they are completed accurately and in a timely fashion.
• In conjunction with Shelter Coordinators ensures replacement coverage for absences due to illness or other reasons
• Liaises with referral sources, and other external agencies as needed (e.g. VCH, police, urgent situations)
• Takes a lead role in crisis intervention, anger control, and behavioural issues as required to ensure the safety of residents and staff
• Provides statistics and information to management as required
• Monitors staff safety practices to ensure compliance with health and safety standards; identifies and reports any necessary safety measures, maintenance and repairs to Shelter Operations Manager.
• In conjunction with Shelter Coordinators’ monitors and maintains the organization, storage, and documentation of client medication
• Participates in shelters related meetings as required.
• Strives for cultural sensitivity in working with diverse staff, program participants, and Vancouver’s Downtown Eastside community.
• Demonstrates professionalism and commitment to TSA Operating Principles for Shelters and Harm Reduction Guidelines.
• Other duties as assigned

• The successful job applicant will have completed up to two (2) years of Community College or equivalent work experience.

Experience:

• The successful job applicant will have minimum of three years of prior related experience including, frontline work in a social service setting, life skills and supervision of staff.

Required Skills/Knowledge:

• Computer literate in Microsoft Office and Windows
• Conflict Resolution Training / Non-Violent Crisis Intervention Training
• Criminal Record Review Act clearance to work with vulnerable adults
• WHMIS training
• Current Certification in Basic First Aid and CPR
• Mental Health First Aid

• Strong communication skills
• Leadership skills/experience
• Teachability
• Demonstrated ability to take initiative
• Good interpersonal skills
• Solution-focused thinking

Successful candidates, prior to hiring, may be required to provide:

• Background check consent.
• A clear vulnerable sector screening.
• A clean drivers abstract.
• Completion of our online Armatus Abuse Training and required Health and Safety training.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.