Flood & Fire Recovery Caseworker

Part Time – Temporary (until June 2022)

• The Caseworker is required to perform their duties in a manner consistent with the Salvation Army’s core values, demonstrate team collaboration and provide support to our neighbours in an efficient, professional and confidential manner.
• Develop and distribute/implement promotional materials for the program (radio spots, newspaper, local news channels, flyers, social media posts, webpage content)
• Receive and process program applications
• Meet with clients and provide assistance of material needs and spiritual guidance (intake interview, follow up appointments with clients, assess and provide material support offered by our office, pray with clients, make referrals to other community supports as needed)
• Network with counselling agencies in the region to arrange counselling session (including payment) for program participants.
• Maintain grocery gift card inventory (order, receive, reconcile)
• Process invoices related to the program
• Maintains accurate financial reports related to the Fire and Flood recovery program.
• Prepare and submit grant reporting related to the Fire and Flood recovery program.
• Networks with and refers to government and community social service providers to coordinate resources for the benefit of the individuals in the program (attend community meetings, seek out and apply for grants, etc.)
• As needed, assists with seasonal and special programs (such as Christmas hampers, toy distribution, summer camps, emergency disaster services, community dinners, teen anger skills development program, etc.)
• Provides administrative support (answering phone, greeting people coming into the office, maintain databases, reconcile finances, receive and process donations, issue receipts, etc.)
• May perform front line intake case work such as issuing Thrift Store vouchers for clothes and household goods.
• May participate in case management meetings for the benefit of individuals served.
• Recommends and assists in the development of new program/policy initiatives to address ongoing neighbour needs.
• Maintains confidentiality and keeps accurate files/case notes.
• May provide supervision to students on placement or to volunteers.
• Regularly attends to self-care through appropriate de-briefing, etc.

Education/Certifications:

• The successful job applicant will have completed high school and will have some training and experience in human services
• Valid Driver’s licence and clean driver’s abstract

Experience:

• Experience working with marginalized communities
• Experience developing marketing plans

Required Skills/Knowledge:

• Strong communication skills – written and interpersonal
• Organizational skills – scheduling, proposals, case management
• Technological skills – G-suite, Microsoft Office and other software systems

The performance of the job requires:

• A moderate amount of computer work
• Occasionally leading meetings/training workshops
• Lifting items up to 20lbs
• Intervening in physical confrontations.

CONCENTRATION REQUIRED:

The performance of the job requires:

• A moderate amount of computer/word processing
• Attentive listening,
• Alertness to escalated reactions of clients.

RESPONSIBILITY FOR FINANCIAL RESOURCES:

• The incumbent may receive monetary donations and process to business department according to operating policies.
• The incumbent may also be responsible for handling gift cards according to operating policies.

RESPONSIBILITY FOR HUMAN RESOURCES:

• The incumbent may be responsible for overseeing practicum students and volunteers and may demonstrate work methods to new and temporary employees.

WORK ENVIRONMENT:

The incumbent’s work environment is typically in the community ministries office and community.

The incumbent will work under the following disagreeable conditions:

• Angry and abusive people
• Work-related stress

EXPOSURE TO HAZARDS:

The job incumbent may be exposed to the risk of minor harm, injury or illnesses due to:

• Physical attacks by others (i.e. violent/aggressive client)
• Exposure to infectious diseases
• Other potentially dangerous situations

PRECAUTIONARY MEASURES:

The preferred incumbent will have following training (in addition to health and safety rules):

• Universal Precautions
• Non-violent crisis intervention training
• Self-Care/Debriefing

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean driver’s abstract
• Completion of our online Armatus Abuse Training and required Health and Safety training

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements. 

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.