Recovery Manager

The Recovery Manager ensures that all services provided by the Recovery Programs are delivered in a manner that demonstrates respect for the individual, achieves the goal of providing an effective, results oriented recovery program, evidences Christian values, and meets funder/contract expectations.  The Recovery Manager provides leadership and direction to program staff and program participants, care is holistic based on a bio/psycho/social/emotional/spiritual/cultural transitional plan.  The position reports to the Director of Programs.

DAYS and HOURS of work: 80 hours bi-weekly as scheduled by Director of Programs

Accountabilities:

Supervisory Responsibilities:

• Give oversight to all matters relating to the efficient, effective, safe, participant-orientated operation of the Recovery program.
• Give supervision to all program staff (including counsellors) and is responsible for timely and effective recruitment, hiring, orientation, training & development, discipline, dismissal and performance appraisals of all staff. Gives input into human resource decisions, decides on hiring, termination or disciplinary decisions.
• Give oversight to initial intakes.
• Give oversight to the intake, processing, and orientation of new participants.
• Give oversight to the process of authorizing participant passes, disciplinary action, and assignment of files, case reviews and case conference for challenges within the recovery journey of participants
• Give oversight to all financial matters relating to the recovery program and ensure that services are delivered within budget. Ensure that projected income levels are met
• Oversee the development, revision, monitoring, and implementation of all policies and procedures relating to the provision of recovery services
• Review assessments and scores.

Program Operations

• Ensure that all intake/participant agreements are met and provide direct support to staff as they work with participants who are not meeting the expectations of agreements.
• Ensure that the termination of services to any participant is processed according to Policy and Procedures, and that the dignity of the participant is maintained.
• Ensure occupancy rates for the program are maintained at a minimum of 90%.
• Conduct classes and groups for the program as required.
• Support revision of participant psychoeducational resources in line with best practices and evidenced based recovery.
• Ensure that frequent and ongoing opportunities for participants to engage in positive social and community activities are offered.
• Be available for emergency, on-call duty to ensure that the recovery programming is adequately supervised at all times.
• Ensure the spiritual focus of the program is maintained (in line with Salvation Army principles) and developed including attendance at chapel services, devotions, and special events.
• Liaise with Chaplaincy (Emotional and Spiritual Care Department) as needed regarding support for participants and participants’ spiritual development/formation.
• Ensure that Christian material is available for residents, e.g. Bibles, Daily Bread, etc.

Record Keeping and Case Management

• Ensure staff maintain records in accordance with Case Management procedures, including reports on counseling progress, recovery planning and other details relating to the participants recovery. Ensure counselors are consistently documenting on participant files for case notes, assessments, setting goals and individual participant plan.
• Ensure the reporting of daily and monthly statistics as per Edmonton Centre of Hope Policies & Procedures.
• Prepare qualitative and quantitative operational reports as requested; develop quality assurance standards and measurements
• Ensure the collection of all outstanding accounts and notify the Director of Programs and Director of Business as required.
• Ensure that Incident Reports are completed and processed as per Policies & Procedures.

Planning and Development

• Implement and evaluate the program plan and make recommendations for change
• Liaise and network in the community as well as representing the recovery program on relevant committees as
• designated by the Director of Programs and Assistant Executive Director/ Executive Director.
• Under the direction of the Director of Programs liaise with funders (AISH, AB Health, AB Works, Trustees, et al) in matters relating to the funding of programs and ensure that accounts are kept current.
• Under the direction of the Director of Programs, assist in maintaining and developing community relations with other helping agencies working in the inner city
• From time to time, participate in projects and assignments which relate to the function of other Edmonton Centre of Hope programs and the overall function of the Edmonton Centre of Hope.

Meetings

• Schedule and chair staff meetings and ensure that minutes are recorded and distributed to attendees and to the management team.
• Schedule and chair Case Management meetings and ensure that minutes are recorded and distributed to attendees and to the director of Programs.
• Attend and participate in Management Meetings

Administrative

• Ensure regular review and orientation relating to infectious control, safety, fire, emergency, and WHIMS.
• Work within the database used by the program
• Ensure that adequate supplies are maintained including front desk, offices, drug testing, residential, curriculum, etc.
• Ensure that property and equipment are maintained at a high standard, that repairs are carried out in a timely manner, and that participant and residential areas, offices, classrooms, and program areas are organized, clean, and tidy.
• Complete monthly building inspection and walk through and identify and report damage requiring repairs, building flaws or cosmetic construction problems, preparing Maintenance Requests as required.
• Represent The Salvation Army in a professional manner and at all times and uphold the Mission of The Salvation Army.
• All other related duties as assigned

*NOTE: For some jobs, you may be required to provide validated educational documentation.

Education/Certifications:

• Undergraduate University degree (e.g., B.A., B.Sc. B.Sc.N.).  NOTE:  An alternative level of education and experience in Human Services may be acceptable.

• Certification/Registration with a Provincial body an asset. ( Counselling, social work, etc)
• Must have a valid Driver’s License and Clean Drivers Abstract

Experience:

• Three to five years of prior related experience, including experience in a social service setting, supervision, budgeting, working with marginalized population and a social services background.
• Clear understanding of substance use disorder and it’s affects
• Experience in a residential recovery site an asset
• Training in brief solution focused therapy an asset
• Trauma informed practice an asset

• Competent to develop and maintain participant relations, case management, and counselling
• Strong written and verbal communications skills – clear and simple to understand.
• Strong organizational, documentation, reporting and administrative skills.
• Resourceful, able to work independently and pro-active in resolving issues
• Willing to learn and support the Mission and Values of The Salvation Army.

Successful candidates, prior to hiring, will be required to provide:

• Background check consent
• A clear vulnerable sector screening
• A clean drivers abstract

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application