Account Manager

Account Managers are the liaisons between the agency and its clients. They are the primary point of contact — handling all day-to-day client interactions, as well as managing the projects needed to foster client success. They work directly with the sales, fulfillment, and leadership teams to make sure that clients receive exceptional results and impeccable service.

An Account Manager is simultaneously an agency representative, project manager, and coach. As a result, they need strong organizational, time-management, and interpersonal skills. They must be prepared for a fast-paced environment and be comfortable making decisions without direct supervision. They are committed to providing high-quality service above all else.

What This Job Entails

• Managing a book of clients, serving as their sole point of contact via Slack, email, call and text
• Maintaining and developing client relationships based upon mutual respect, high-quality service, expectation setting, and coaching
• Using the company core values to guide independent decisions about client accounts
• Proactively seek ways to improve client experience and retention
• Managing the entire client life-cycle, including launch calls, check-ins, billing, and offboarding calls
• Find opportunities for upselling clients on relevant products
• Collecting client feedback and passing it along to the team to drive continuous improvement

Requirements

• MUST have a positive attitude – you see client dissatisfaction as an opportunity, not a burden
• Self-starter — you are comfortable working 100% remotely, managing projects and meeting deadlines without direct supervision
• Driven, competitive, and confident with coaching others and setting expectations
• Strong attention-to-detail, time-management, and organizational skills
• At least a basic knowledge of digital advertising fundamentals, with a keen interest in learning more
• Ability to multitask and prioritize under ever-changing needs and schedules
• Proven project management skills with an emphasis on quality control
• Coachable — you are willing to participate in ongoing training and constantly push yourself to get better and better
• Team player — you are able to collaborate with a small team, ask for help when needed, and delegate tasks
• Proactive — you strive to get ahead of a problem, instead of waiting for it to become a full-blown fire

Required Experience

• 1+ years of in account management or client liaison experience
• Real Estate experience is an asset
• Previous experience with remote working software preferred, including Click-Up, Slack, Zoom, CRM’s, Google Suite, etc.

Benefits

• Remote position (work from anywhere)
• Monday to Friday 9AM – 5 PM EST, full-time position
• Competitive pay (base, plus performance-based commission with high earning potential).
• Laid back, yet professional vibe
• We are a fast growing company that favours promoting internally – huge opportunity for upward mobility

Apply Here > https://hiring.mankind.biz/AccountManager

Our team will review your application and get back to you shortly. We look forward to hearing from you!

Contract length: 24 months

Job Types: Full-time, Contract

Salary: $2,800.00-$3,500.00 per month

Additional pay:

• Bonus pay
• Commission pay

Benefits:

• Paid time off
• Work from home

Schedule:

• Monday to Friday

COVID-19 considerations:
Work from home, work from anywhere

Work remotely:

• Yes