Sprott Shaw College is the subsidiary company of CIBT Education Group, one of the fastest-growing companies in BC according to Business in Vancouver. As an organization, we cultivate professional growth and positive working environments for our employees, which fosters our values of Community, Diversity, Integrity, Quality, Respect, and Results-Oriented.
Reporting to the Campus Director and under the supervision of the Director of Admissions, the Admissions Advisor is responsible for promoting and educating prospective students on the Company’s array of programs, complete enrolment and provide exemplary customer service.
Responsibilities and duties
The Admissions Advisor guides prospective students throughout the admissions process:
Handling inquiry calls, emails, walk-ins and scheduling appointments
Conducting admission interviews, and following up with prospective students
Guiding and advising prospective students on admission requirements, application processes, Sprott Shaw College’s curriculum, postsecondary education and career opportunities
Utilizing and reviewing materials regularly such as program curriculum, information package and printed materials, Ministry guidelines, admission reports, and PTIB information to ensure that all information given is accurate
Cooperating with the financial services office in tracking and assisting each new enrolment
Collaborating with the academic department to ensure student retention
Welcoming new students by introducing them to the Campus Director and staff members
Maintaining contact/rapport with students to monitor their progress during their program; practices “open door policy”
Achieve agreed upon enrolment targets and outcomes:
Carrying out daily activities to schedule face to face, phone and virtual appointment
Coordinating enrolment effort with lead flow and established targets
Analyzing lead quality and status reports
Ensuring the admissions reports in Lead Center are up to date and accurate
Administrative Duties:
Reviewing and analyzing transcripts as well as other official documents to determine admission status
Administrating the student registration process and ensure that student files have complete documentation that comply with PTIB regulations
Ensuring compliance with the Private Training Institutions Branch PTIB, Provincial and Federal Student Loans
Abiding by the process outlined in Advisor Playbook
Using Lead Center to maintain accurate notes of all communications and conversations
Informing Campus Director of concerns, and situations that may results in program failure or attrition
Performs other duties as assigned.
Participating in graduation functions
Conducting and participating school/career day presentations and participate at trade shows as required
To be successful in the Admissions Advisor role, candidates need to demonstrate the following:
Qualifications and Experience
Post-Secondary Education
Minimum of one (1) year sales experience
Related work experience in an administrative role
Experience in an academic advising or post-secondary administration role is preferred
Competencies
Knowledge of MS Office (Word and Excel) and CRM programs
Excellent communication and interpersonal skills
Excellent Customer Service Skills
Ability to quickly establish rapport and build relationships, both over the phone and in person
Highly motivated and target driven with a proven track record in sales
Excellent problem-solving and negotiation skills
Prioritizing, time management and organizational skills
Superior work ethic with the ability to initiate and remain on task without supervision
Teamwork
Provisos
Must have a reliable vehicle as some travel is required
Must be able to work some evenings and weekends
Values
Community | Diversity | Integrity | Quality | Respect | Results Oriented
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Please note that due to the volume of applications received, only those selected for an interview will be contacted. Please do not contact the campus directly.
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