(Full-time Support Staff will be given first consideration)
As the COVID-19 pandemic evolves around the world and in our local community, Conestoga College continues to adjust plans based on the guidance provided by our local Public Health authority. Considering these unprecedented circumstances, all final hiring decisions remain contingent upon confirmed enrolment numbers and the evolving work environment. Conestoga College will take appropriate measures to protect the safety and well-being of our College community and prospective candidates throughout the recruitment and selection process, including the scheduling of remote interviews.
We require a qualified individual to support the application process for international students wishing to enter post-secondary programs including English for Academic Studies.
Although many of our employees are currently working remotely, all employees are expected to be able to work on campus as required.
Responsibilities:
Ensure applicants can successfully complete the application using the International Application Service portal
Receive and respond to telephone, written, in-person and electronic enquiries on application processes, application status, available programs, admission requirements, navigating the International Application Service portal and college information
Advise applicants and prospective applicants on possible program choices and alternatives
Coordinate communication with applicants and agents which includes sending notification of closed programs, requesting additional transcript requirements, and advising on the status of an application
Develop and produce tailored email correspondence to applicants and agents
Act as the key contact for international recruitment staff regarding the status of market-specific applications
Assist agents and students who are experiencing problems accessing the International Application Service portal
Screen application information received from the International Application Service (IAS)
Update Student Information System (SIS) status of applicant and record status changes as required
Ensure transcripts have been submitted by the applicant or agent for assessment
Organize and ensure document completion for credential assessment and admission decision
Monitor time limitations for the receipt of information (e.g. transcripts); contact applicants who have not met deadlines and are in jeopardy of having their application closed
In conjunction with the Conestoga Language Institute, coordinate the processing of IELAS applications, payments, ensuring all documents are received and acceptances are issued
Use judgment to determine if the applicant has enough time to obtain their visa based on the program and selected program start date taking into consideration the posted visa turnaround times on the Citizenship and Immigration website
Liaise with International Admissions Officers on applicant and program statuses
Liaise with other College stakeholders to ensure existing student applicants applying for future programs are provided with the highest level of customer service
Run reports from SIS as requested by Manager or Vice President, International Education
Develop, maintain, and review procedures related to the application process and International Applicant Portal
Assist with user testing activities, including hands-on testing of functionality supporting various application processes and/or new initiatives and procedures
Qualifications:
Minimum one-year Certificate in Office Administration or another business-related field
Two years of experience preferably in a college environment with practical experience in student/client services and experience working with a large database system
Related practical experience working with newcomers to Canada and new Canadians
Excellent interpersonal and public relations skills
Superior oral and written communication and listening skills
Effective time management skills; demonstrated ability to work under pressure and in demanding situations
Highly developed client service skills and ability to respond and problem solve with tact, diplomacy, discretion, and professionalism
Compassion and ability to determine when flexibility can and should be exercised
Demonstrate patience and appreciation for cultural differences
Ability to work both independently and in a team environment
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