(Full-time Support Staff will be given first consideration)
As the COVID-19 pandemic evolves around the world and in our local community, Conestoga College continues to adjust plans based on the guidance provided by our local Public Health authority. Considering these unprecedented circumstances, final hiring decisions remain contingent upon confirmed enrolment numbers and the evolving work environment. Conestoga College will take appropriate measures to protect the safety and well-being of our College community and prospective candidates throughout the recruitment and selection process, including the scheduling of remote interviews.
We require a qualified professional to join the Admissions & Pathways department within the Registrar’s Office. The successful candidate will perform a wide array of functions related to the admissions process for College programs and will act as the first point of contact for the Admissions team. The successful candidate will have the opportunity to have frequent client contact by phone, email, and in-person, responding to inquiries and providing information related to the admissions process.
Although many of our employees are currently working remotely, all employees are expected to be able to work on campus as required.
Responsibilities:
Evaluates part-time applications in accordance with Ministry of Training, Colleges and Universities and College Admissions policies and procedures
Monitors part-time application and selection data to ensure that applicants meet academic and program-specific requirements
Organizes and prepares data for the admission decision process
Checks application information received from the Ontario College Application Service or on Conestoga College Program Application Form
Ensures that all qualified applicants have met the published Ministry and College admission requirements and selection criteria
Monitors the Admissions email inbox and answers basic admissions questions and forwards more detailed questions to the appropriate Admissions Officer or other college staff
Monitors the Q-Nomy Admissions queue and answers in-person admissions questions, redirecting the student as required
Guides applicants and prospective applicants on suitable program choices and alternatives
Investigates and responds to client complaints
Coordinates communication with applicants, ensuring that all required correspondence and enclosures are sent
Responds to requests for information on the status of applications, providing and interpreting statistical information on the number of program applications, length of waitlists, number of applicants, etc.
Calculates applicant’s grades using transcripts received from applicants through the EDI process or by mail and enters the grades in the applicant’s electronic Student Information System file
Assists in the scanning and filing of applicant documentation into the document management process
Qualifications:
Two-year Diploma in General Business, Marketing, Customer Service, Social Media, Sales, Communications, or another related Business field
Two years of experience working in an office environment
Ability to work effectively in a busy, dynamic office working environment with cyclical fluctuations in tasks as part of a larger team and individually
Excellent communication skills, demonstrating respect and empathy when working with a diverse group of students and staff
Experience with Microsoft Office including Excel, Word, and Outlook
Maintain a high level of integrity and quality while providing reliable, consistent, and professional service
Demonstrate an aptitude for learning new tasks and systems
Experience working with a large database system
Demonstrated ability to work under pressure and demanding situations
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