Purpose:
Reporting to the Director, Information Technology, this position provides general support and technical assistance for various learning management and academic platforms and applications for the Lassonde School of Engineering. This includes end-user support for academic and administrative applications and follow-up issues with the vendors. The Application Support Assistant will also provide individual and group training and instruction for internal users related to current and new software systems.
Education:
Completion of University or College courses in Information Technology, or Computer Science field.
Experience:
One year of related experience in supporting business applications.
Skills:
Excellent communication skills in order to effectively interact with both technical and non-technical users (written and oral). Very good analytical and evaluative skills. Ability to work independently, set priorities and work effectively under pressure. Ability to perform effectively as part of a team. Ability to exercise tact and diplomacy. Ability to deal calmly and effectively with people. Ability to multi-task and meet long/short term deadlines. Ability to attend accurately to detail. Ability and willingness to keep abreast of technological developments. Excellent organizational skills. Ability to maintain confidentiality.
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