Inspiring and engaging. As Assistant Director of Housekeeping, you will show your leadership and interpersonal strengths to maximize the Housekeeping Operations and ensure an exceptional guest stay.
What is in it for you:
Employee benefit card offering discounted rates in Accor worldwide
Learning programs through our Academies
Opportunity to develop your talent and grow within your property and across the world!
Ability to make a difference through our Corporate Social Responsibility activities, like Planet 21
What you will be doing:
Reporting to the Director of Housekeeping, you will take the lead in ensuring the department’s strategic initiatives are implemented & provide consistent oversight on colleague performance & development. You will be actively walking and inspecting guest areas, with the highest attention to cleanliness details, to ensure the hotel’s overall cleanliness standards are exceeded. You will be:
Leading the daily operations of the Housekeeping department and providing support to Housekeeping leaders and colleagues
Assisting the Director of Housekeeping in the administration and management of the housekeeping department, including but not limited to: payroll, scheduling, supply and inventory control, uniforms, etc.
Maintaining five-star standards of cleanliness in all guest rooms, public and heart of the house areas
Consistently offering professional, friendly and proactive guest service by addressing guest concerns quickly, responding with empathy, recovering remarkably, and striving to always improve
Collaborating with departments to develop strategies on year-over-year improvement in luxury service and products, performance, and guest satisfaction by analyzing guest feedback and monthly reports
Coordinating ECOSURE, LQA & ALLSAFE action planning and improvement plans
Assisting with preventative maintenance programs by liaising with the Engineering Department to maintain luxury standards
Maintaining close working relationships with all other departments, especially Front Office, Maintenance, and Food & Beverage
Coaching, mentoring, and developing Housekeeping colleagues and leaders by consistently providing timely and meaningful feedback and recognition, conducting annual performance reviews, and initiating incentive programs
Encouraging the sharing of ideas, opinions and suggestions in daily shift briefings
Proactively managing employee relations by conducting one-on-ones, daily shift briefings, and providing on-going support & guidance
Creating action plans and updating departmental progress based on employee feedback and Employee Engagement Survey results
Contributing to a positive hotel culture and by driving the ongoing success of Service Culture and Service Essentials training
Overseeing labour planning, recruitment, selection, training, and development of new talent
Ensuring accuracy of monthly financial outlooks and results for the Housekeeping department, maintaining departmental efficiency/productivity and essential luxury guest services, maximizing cost controls, and contributing to the development of the Housekeeping operating and capital budgets
Actively participating and ensuring representation in the Housekeeping department in our Hotel Committees for recognition, Health & Safety, sustainability and Service Excellence
Championing Health & Safety policies and procedures by actively promoting a safe working environment, improving fire safety and emergency procedures, reporting accidents and conducting accident investigations, and participating in return to work programs
Promoting the health, safety and wellbeing of our guests and co-workers by having in-depth knowledge of the Hotel’s crisis and emergency procedures and assisting in crisis management planning within the Housekeeping department
Ensuring lost and found property and procedures are followed
Adhering to all other company and hotel policies, procedures and standards
Assist with all other special projects, duties and tasks as assigned by hotel leadership team
Your experience and skills include:
Service focused personality is essential and previous hospitality leadership experience required
Enthusiastic and empathetic team builder with at least 2 years’ experience in a Housekeeping management role
Extensive knowledge of Housekeeping operations with demonstrated examples of successful self-driven initiatives in cost savings, efficiency solutions & problem solving strategies to achieve departmental goals
Multi-tasker that is highly organized, detail-oriented, and able to manage conflicting priorities
Ability to rally team to success
Prior experience working with Opera or a related system
University degree or hotel management diploma an asset
Proven ability to build and maintain strong relationships with all stakeholders
Communicate thoughts, actions and opportunities clearly with strong networking skills
Ability to lead by example, believe in a strong team culture and set the scene for high performance
Ability to work flexible schedule, including rotating shifts (AM/PM/Overnight), weekends, holidays, and extended hours when needed
Your physical working requirements:
Dynamic, fast-paced team environment
Split time between walking/standing/being on floor and being at desk
Occasional lifting and carrying up to 50 lbs
Occasional kneeling, pushing, pulling, bending
Occasional ascending or descending ladders, stairs and ramp
Your team and working environment:
We are thrilled to welcome our guests back to Fairmont Hotel Vancouver. Fairmont Hotel Vancouver, known as the ‘Castle in the City’, with its chateau-style green-clad copper roof and gargoyles is an architectural landmark in the heart of Downton Vancouver that captures the hearts and imaginations of all who visit. A registered heritage property operating since 1939, the hotel symbolizes grandeur and timeless elegance. In spring 2019, Fairmont Hotel Vancouver completed a $75M, five-year multiphase revitalization project. With its prestigious address on Georgia Street, this castle is surrounded by a diverse arts community of galleries and theatres, a thriving shopping district, exhilarating nightlife and world class cuisine. Join our team and welcome our guests back to extraordinary experiences at their home away from home
Our commitment to Diversity & Inclusion:
We are an inclusive company and our ambition is to attract, recruit and promote diverse talent.
Why work for Accor?
We are far more than a worldwide leader. We welcome you as you are and you can find a job and brand that matches your personality. We support you to grow and learn every day, making sure that work brings purpose to your life, so that during your journey with us, you can continue to explore Accor’s limitless possibilities.
By joining Accor, every chapter of your story is yours to write and together we can imagine tomorrow’s hospitality. Discover the life that awaits you at Accor, visit https://careers.accor.com/
Do what you love, care for the world, dare to challenge the status quo! #BELIMITLESS
Apply Now
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.