Assistant Program Manager

The ARC Assistant Program Manager provides employee supervision and oversight within the Program Department to ensure staff and management have the resources available to better the lives of others. The incumbent will represent and apply the general philosophies and policies of the ARC to staff, clients, visitors, and other agencies, while assisting the ARC Program Manager in completion of assignments. The successful candidate will work to ensure that the ARC Program Department endlessly promotes the dignity and respect of the people we serve.

Program Participants of The Salvation Army ARC program are adult men who have experienced / are experiencing homelessness / addiction / mental illness. Experience working in this field is an asset.

This position reports to the ARC Program Manager.

HOURS/SCHEDULE:

• 37.5 Hours/week;
• Saturday and Sunday 9am-5pm flexible hours and days during the week.

Management Support

• Report to and support ARC Program Manager through all operational areas of ARC.
• Urgent situations arise that require the Assistant Program Manager to attend to the ARC without notice. It is imperative that that Assistant Manager be flexible and willing to meet urgent / emergency needs including last minute shift coverage.
• Create a safe, welcoming, and calming environment for everyone entering our facility. Stay observant of the environment and provide calming intervention as required to ensure the safety of everyone and policies are being respected.

Staffing

• Performs quality control of required documentation of all staff including caseworkers and A&D staff.
• Assists Program Manager overseeing and facilitating training and orientation of new staff:
• Assists Program Manager establishing and implementing annual staff training and development plan, ensuring all staff obtain ongoing training required to achieve, maintain, and strengthen the level of skills, abilities, and competencies essential to their assigned duties and responsibilities.
• Assists ARC Program Manager to hire, train, and recruit personnel, volunteers, co-op and Practicum Students.
  • Assist ARC Program Manager in reviewing personnel requirements
  • In coordination with Human Relations Coordinator and Volunteer Coordinator, recruits’ staff and volunteers by attending and conducting information sessions / community engagement opportunities/presentations at Universities and Colleges, hiring fairs and other recruitment events and opportunities.

Supervision:

• Directly supervise ARC Support Workers.
• Ability to set targets, analyse data easily, identify trends and take action to improve employee performance.
• Maintain a professional yet compassionate relationship with staff and clients.
• Attends functions and events bringing awareness to ARC services / programs and establishes necessary linkages: (career fairs; college / universities; staff recruiting drives etc).
• Performs quality control on reports to maintain contractual expectation and consistencies.
• Collaborate with team / management in program evaluation and program development.
• Ensures all safety and security policies and procedures are carried out consistently.

Administrative/Other Duties:

• scheduling, statistics, timekeeping, and all other administrative tasks as required.
• Track shelter, THP and A&D Program pertinent data and maintain a variety of reporting requisites.
• Assist Program Manager seeking out and applying for applicable grant and funding opportunities.
• Completes statistical data / reports.
• Facilitates staff training / development workshops on an as-needed basis.
• May be assigned other related duties in any area of responsibility.

• BA in the human and social services field.
• Equivalent experience in the community social services sector with working knowledge of community support agencies and resources will be considered.
• Comprehensive knowledge of current social issues related to homelessness, mental illness and drug addiction is essential.
• Class 5 Drivers License.

Skills and Abilities:

• 2-5 years of demonstrated leadership / supervisory experience.
• Experience working with marginalized populations is essential.
• A clear understanding of Statistical Terms and Concepts.
• Comprehensive knowledge in revising program Policies and Procedures.
• Skilled in problem solving and demonstrated strong analytical abilities.
• Strong leadership skills able to foster a healthy, positive environment for employees / clients.
• Demonstrated ability to work with challenging behaviors and stressful situations.
• Demonstrated ability to apply safe work procedures.
• Non-Violent Crisis Intervention training and First Aid Certification an asset.
• Naloxone training an asset.
• Ability to work independently.
• Ability to communicate effectively with clients and co-workers both verbally and in writing.
• Effective personal boundary setting skills with both clients and co-workers.
• Strong multi-tasking skills.
• Excellent written and oral skills.
• Strong interpersonal / people skills.
• Proficient with Office Suite, especially Microsoft Excel, emails, Social Media etc.

Work Environment:

The incumbent’s work environment is typically in an office or work site within residential and community settings: The incumbent will be exposed to the following conditions:

• Exposure to dirt, bodily fluids, bodily waste
• Exposure to drugs and alcohol
• Noise
• Dealing with abusive and angry people
• Verbal abuse
• Odours
• Overtime with schedule affecting lifestyle

Precautionary Measures:

The incumbent must take the following precautionary measures (in addition to health and safety rules):

• Universal precautions
• Immunization for Hepatitis B
• Vaccination against Tuberculosis
• WHMIS training
• Valid First Aid / CPR
• NVCIT
• Naloxone

NOTE: A Federal Government “Enhanced Reliability” Security Clearance and Criminal Record Check are a pre-requisite to employment commencement.

The use of a personal vehicle is not required in the performance of duties.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army will accommodate candidates as required under applicable human rights legislation.   If you require a disability-related accommodation during this process, please inform us of your requirements.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your managing supervisor of your intentions prior to submitting your application.