161 Bay Street (93021), Canada, Toronto,Toronto, Ontario,

Associate, Process Manager

About Capital One Canada.

We’ve been helping millions of Canadians for over 20 years by providing them with access to credit. We work hard to put our customers first by providing innovative, smart solutions that make banking effortless.

Working with us.

Capital One Canada is a data-driven tech company that just happens to do credit cards. We focus on customer-first solutions, and we’re united with this common goal. We have all the advantages of a startup, with the resources of a big company. In our dynamic, agile environment, you’ll be encouraged to have ownership over your own work, with ample opportunity for career movement and advancement.

We offer exciting opportunities for innovation as the industry becomes increasingly focused on digital technology, and the amount of data available to ground our strategies continues to grow. With your help, we will build the next generation of banking in Canada based on customer-focused values, compelling products and great engineering.

We know that the way to attract top talent is to create a fun work environment that fosters learning and career development, but we also know that you’ve got a life that’s about more than just work. We’re focused on the quality of your work, not how many hours you spend in the office. Our approach is designed to foster collaboration and innovation with a focus on agility and teamwork. We’re passionate about associates having fun, and since it’s uncomfortable to do any of those things in a suit and tie, those aren’t required either. We have a business casual dress code because we believe our associates will do their best work when they’re feeling like themselves.

We’ll invest in you and give you work you’re excited to do. 

As a new Process Manager, you’ll join the Process Manager Development Program (PMDP), which takes place over your first year with us and involves hands-on training, implementing Lean/Green Belt methodologies across two projects and presenting your work to senior leaders.  You’ll also get to join fun social networking events and connect with other Process Managers across the business.

Process Managers love solving problems and making things better.

Our Process Managers are deployed across all areas of the business – Fraud, Customer Acquisitions, Payments and more – and have a huge impact on ensuring we are consistently keeping our customer promises and solving complex problems to help make us more efficient.  You’re guaranteed to be part of a smart, talented team of people responsible for creating and enhancing processes that aim to deliver excellence to your customers in every interaction.

Process Managers also obsess about understanding how things work – that means mapping out business processes, understanding and mitigating business risks and ensuring we have the right controls and solutions in place – and then making them better.  We work in agile, cross-functional teams so you’ll also have the opportunity to learn from other job families like Data Science, Business Analytics and Product Management too.

Check out our Virtual Job Description: https://www.youtube.com/watch?v=fJOr5i-we_g

 

The responsibilities of Process Managers include: 

• Manage delivery of business processes by defining and implementing process improvement agendas, driving efficiencies, and using data to create better experiences for our customers
• Collaborate with various departments (such as our agile software studio, our data scientist team or our customer service sites) in different locations to develop and execute effective and efficient processes
• Apply leadership skills such as communication and change management to help drive key priorities like product launches, technology changes, and continuous improvement initiatives
• Use a variety of techniques and tools to define, manage and improve processes, like Visual Management, Business Process Management, Lean, and Six Sigma
• Maintain knowledge of regulatory requirements and operational procedures, and ensure documentation is relevant and updated
• Develop and perform quality assurance routines, controls, and monitoring to measure and analyze process performance on existing processes

The Basics…What We Need from You! 

• Currently enrolled in, or recent graduate from (< 1 year)  an undergraduate degree or higher from an accredited Canadian University

The Extras…What would be great for you to have:

• Experience in problem solving
• Familiarity with Lean/Six Sigma/Process Improvement tools & methodology
• Experience in basic coding and/or data visualization (e.g. SQL, Tableau). If you know how to write code and pull data, that’s awesome. If not, don’t worry as long as you have an interest in it and aptitude for learning it.
• Teamwork experience and ability to collaborate with others

 

Capital One Canada is an equal opportunity employer committed to fostering a diverse and inclusive work environment. We consider all qualified applicants and will meet the needs of those requiring reasonable accommodations.

If you have visited our website in search of information on employment opportunities or to apply for a position, and you require an accommodation, please contact Capital One Recruiting at 1-800-304-9102 or via email at [email protected]. All information you provide will be kept confidential and will be used only to the extent required to provide needed reasonable accommodations.

For technical support or questions about Capital One’s recruiting process, please send an email to [email protected]

Capital One does not provide, endorse nor guarantee and is not liable for third-party products, services, educational tools or other information available through this site.

Capital One Financial is made up of several different entities. Please note that any position posted in Canada is for Capital One Canada, any position posted in the United Kingdom is for Capital One Europe and any position posted in the Philippines is for Capital One Philippines Service Corp. (COPSSC).