Boutique Director
Yorkdale, ON, CA
Permanent
The story of Cartier is founded on audacity and passion. For more than 170 years we have embraced a bold, pioneering spirit that continues to inspire our teams across all Métiers from our boutiques to our workshops and corporate offices. Our 7,500+ colleagues of 90 nationalities are united by a shared independent spirit and commitment to excellence, striving to continuously enrich our Maison’s heritage by pushing the boundaries of creativity.
At Cartier North America, We are proud to employ talent from many different backgrounds, experiences, and identities. We believe that when diversity and inclusion are fully embraced and empowered, creativity and knowledge emerge to deliver excellence. We continue to work towards creating a workforce that represents the diversity of our clients and our communities.
BOUTIQUE DIRECTOR – CARTIER YORKDALE
The Boutique Director leads the team to provide exceptional experiences for all clients—achieving or exceeding the boutiques sales goals. The Boutique Director motivates the team to cultivate each client encounter into an ongoing, trusting relationship that will continue to drive the Cartier legacy.
KEY RESPONSIBILITIES
Lead business development for the boutique by creating and developing relationships through all client interactions:
Develop and execute the boutique client development vision via the Boutique Commercial Action Plan
Lead the development of excellent client relationships by creating and celebrating memorable moments for our clients and boutique visitors
Drive sales and care service team to consistently achieve or exceed sales targets and KPI’s
Master a strong knowledge of the boutique business and assess local market opportunities to implement a proactive and effective sales strategy
Partner with Management Team to develop effective client strategies to ensure the development of genuine client relationships resulting in increased business opportunities
Strategize and develop networking activities for the boutique team
Develop and execute strategic events to enhance the client experience in and out of the boutique
Partner with Regional and corporate partners to ensure boutique success:
Along with Management Team—determine, communicate and monitor individual and team KPI’s to further success
Strategize with all Corporate Departments (i.e. Retail, merchandising, marketing, etc.) to effectively communicate key messages, business opportunities, and needs
Lead and delegate boutique projects to Management Team as needed (daily/weekly/monthly/yearly inventories, audit preparation, etc.)
Lead Management Team to ensure fluidity of operations and support boutique management with boutique controllable operating expenses: monitoring, analysis and action plan recommendations in order to optimize controllable costs
Team Development and Management:
Motivate and support the Boutique staff
Communicate strategic brand initiatives by regularly conducting team meetings. Ensuring that staff is aware of Maison strategies, boutique targets, & client experience best practices
Educate and inspire boutique team with Maison knowledge, local/global competitive landscape, and industry news
Perform administrative and HR tasks including but not limited to commission accuracy check and overtime management
Actively recruit and maintain talent pipeline in & out of the boutique
Lead Boutique Management and corporate partners (Retail Coaches and L&D) in order to elaborate and implement the coaching and training plan
Partner with Management Team the performance management process through regularly scheduled individual meetings including biannual performance review
Assess potential and propose development opportunities in partnership with Management Team, HR and Career Committees
Prestige Business Development:
Strategize outreach to local prestige market
Cultivate Prestige Partnerships to increase prestige sales within the boutique
Develop and implement a “backpack” strategy to promote prestige sales
Be a Maison Ambassador:
Uphold the Cartier standards with ability to project an approachable and professional image in personal appearance, manner, and demeanor
Create a positive and productive boutique environment by leveraging both personal and team savoir-faire to create a highly collaborative network at all times both in person and via telephone
YOUR PROFILE
Education:
Bachelor’s degree in a business related field is a plus
Additional language skills are a plus
Required Experience:
7 to 10 years of management, especially in luxury retail or hospitality
Required experience in managing direct reports
Technical Skills / Abilities:
Must be available to work retail hours (including weekends), travel for trainings, client events, etc. as needed
Previous experience with SAP is preferred
Must be able to stand on feet all day
Personal Skills:
Strong leadership skills
Must be able to stand all day
Excellent analytical, organizational, and interpersonal communication skills required
Enthusiastic approach with clients and colleagues
Entrepreneurial spirit to develop their own business and build long lasting client relationships
Creativity in developing new ways to motivate and develop a team
Collaborative approach with ability to foster a united work environment with a “can do” attitude
Strong understanding of client service needs and priorities (internal and external)
Strong attention to details with the ability to handle multiple tasks simultaneously and with precision
Ability to work in a fast-paced, evolving environment
Intellectual curiosity and passion for learning
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