Description
The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world. Each position contributes to the mission of The Salvation Army.
Watch/read inspiring stories from some of those who have been helped through The Salvation Army’s programs:
Fleeing from Persecution
Open House: Poverty isn’t always easy to see
The Salvation Army Canada and Bermuda has four core values:
Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.
This is a permanent, full-time position based on 37.5 hours per week. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break. The operational hours of this facility are 24/7.
Shifts: Monday to Friday, 8:30 a.m. to 4:30 p.m.
This is a Unionized position.
Interested applicants must respond in writing with a cover letter and resume.
We thank all applicants, however, only those candidates to be interviewed will be contacted.
KEY RESPONSIBILITIES:
- Ensure that access to The Salvation Army Housing Resource Centre is operated in a professional and efficient manner and appropriate responses are provided to community and staff enquiries.
- Conduct initial screening of clients seeking services and ensure their individual needs are met through on-site services and/or referrals.
- Provide the first point of contact for persons who are homeless or at risk of becoming homeless.
- Function as a direct front-line resource to all staff and management as well as external agency contacts and clients by providing efficient and accurate administrative services.
- Must be prepared to respond quickly and appropriately to often-occurring delicate or emergency situations regarding clients (and staff) with professionalism and confidentiality.
- Oversee visitor entry to the building. Build and maintain good rapport and knowledge of clients, staff, and service providers. Must always be aware of who is entering or leaving the building, ensuring sign-in and sign-out occurs.
- Complete intake and initial assessment and triage cases to appropriate programs within the HRC
- Provide problem solving and referrals as needed
- Respond to client and community inquiries in a timely manner,
- Assist HRC Case Managers with crises intervention
- Contact emergency service personnel (ambulance or police) when necessary.
- Maintain confidentiality with regard to clients/staff and Centre’s records.
- Work closely with and carry out tasks assigned to you by your supervisor.
- Perform other duties as assigned.
QUALIFICATIONS AND EDUCATION REQUIREMENTS:
- Must be in agreement and comply with the Mission Statement of The Salvation Army Booth Centre, Brantford.
- University/College diploma in Social Service and/or a combination of education and related life experience.
- Excellent oral and written communications skills and effective interpersonal skills
- Competent on word processing equipment, such as Windows XP, Microsoft Office, Excel.
- Ability to work with socially disadvantaged people who may often harbour resentment and anger.
- Ability to work with federal release clients to develop and carry out a life plan.
- Demonstrated ability to establish and implement goals and plans for self and clients.
- Demonstrated ability to work both independently and under supervision.
- Demonstrates knowledge of Community-based resources.
- Possess current WHMIS, First Aid, CPR, Non-Violent Crisis Intervention certificates
PREFERRED SKILLS/CAPABILITIES:
None
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.