Caseworker

The Salvation Army is an international Christian church. Its message is based on the Bible; its ministry is motivated by love for God and the needs of humanity.

Mission Statement The Salvation Army exists to share the love of Jesus Christ, meet human needs and be a transforming influence in the communities of our world.

Core Values The Salvation Army Canada and Bermuda has four core values:

Hope: We give hope through the power of the gospel of Jesus Christ.
Service: We reach out to support others without discrimination.
Dignity: We respect and value each other, recognizing everyone’s worth.
Stewardship: We responsibly manage the resources entrusted to us.

Position Purpose Summary:

To render direct case work, including group work, to assist clients within Crossroads Services, including Pathways on Avenue T, while adhering to the policies and procedures of The Salvation Army.

This is a permanent full time position at 40 hours per week, from Thursday to Monday. Shifts are 12:30 p.m. to 9:00 p.m. with a 30 minute unpaid lunch break.

• Responsible for managing an assigned client case load which is made up of clients who are currently or recently residing with Crossroads Services, including Pathways on Avenue T.
• Follows up on initial client intakes and reviews the Program’s rules and regulations with clients.
• Casework duties, including analysis of data, formulation of treatment plan, implement and support the treatment plan only in as much as it is consistent with the program policies.
• Conduct individual casework sessions with assigned clients, keeping records as to the nature of each session. Make self available to other clients as required.
• Observe all clients, work with in a therapeutic manner if necessary, document observances of the client along with actions taken by the Caseworker.
• Plan, organize, and offer group programs in consultation with Supervisor.
• Follow up with out-of-building clients as necessary.
• Contact other social service agencies regarding client situation, or for the purpose of inter-agency referrals, or client data.
• Actively pursue personal and professional development through reading relevant literature, and attending relevant workshops, seminar, and conferences.
• Maintain an active interest in all phases of Program and suggest improvements to same.
• Carry out an increasing role in interpreting Program to the community.
• Communicate and cooperate with all co-workers are respectfully, openly and honestly as security and confidentiality will allow at all times.
• Practice professional code of ethics.
• Adhere to standards consistent with the values and philosophy of Crossroads Services and The Salvation Army.
• Participate fully and constructively in staff meetings and service training.
• Engage in formal evaluation sessions with your direct supervisor after probation period and annually thereafter.
• Be able to consent to and meet the necessary security clearance criteria as determined by The Salvation Army.
• Read and follow the Policy & Procedures Manual and the Employee Handbook.
• Liaise and work with other Salvation Army Ministry Units.
• Other duties as assigned by Supervisor.

*NOTE: You may be required to provide validated educational documentation.

Education/Certifications:

• The individual may have a diploma or degree in a related discipline.
• First Aid/CPR “C”
• Driver’s Abstract
• Police Record Check with Vulnerable Sector

Experience:

• One year but less than three years of prior related experience, including frontline casework experience in a social service environment.

• Will be required to lift weighted objects of up to 20 pounds on occasion (bedding, food hampers, donations, etc.).
• The performance of the job requires continuously monitoring the environment, frequently interacting with clients, attentive listening, and moderate attention when recording information.

Successful candidates, prior to hiring, may be required to provide:

• Background check consent
• Education verification
• This position requires the successful candidate to have a valid driver’s license and an acceptable drivers abstract. The successful candidate would have to provide proof upon being hired.

In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

Internal Applicants, please advise your supervisor of your intentions as soon as you know your application is being considered- normally at the stage where you are being interviewed.