Caseworker – PermFT – Hamilton Booth

Under the direct supervision of the Program Manager, the caseworker will provide a service to people who are homeless or at risk of becoming homeless while interacting in a positive, supportive manner by meeting and developing a case management strategy with the person/family, making referrals to other agencies as appropriate, and supervising practical supportive services while making referrals to other day staff as appropriate.

There are 2 permanent, full-time positions available. Flexibility in scheduling is required. The work schedule is determined in consultation with your supervisor and may vary according to requirements of responsibility. Applicable shifts include a ½ hour unpaid meal break. The operational hours of this facility are 24/7.

1. Service Responsibilities
   • Develop and maintain a caseload.
   • Complete an intake and assessment on each resident
   • Provide problem solving/referral counseling to Booth Centre Shelter residents.
   • Develop a network and make referrals to existing services and resources in the community including those of other Salvation Army departments.
   • Provide clients with evening coffee and snack, clean are upon completion.
   • Design and implement, in consultation with supervisor, an interview schedule that will provide an evaluation of ‘quality of life’ improvement of successful program participants.
   • Provide assistance to front desk personnel as necessary, including responding to client issues and crises.
   • Be available to respond to client issues in the dining hall and kitchen during lunch meal.
   • Record activities and incidents occurring during the shift in a factual and concise manner using Log Book and/or Incident Book.
   • Contact emergency service personnel (ambulance or police) when necessary.
   • Maintain confidentiality with regard to clients/staff and Centre’s records.
   • Work closely with and carry out tasks assigned to you by your supervisor.
   • Perform other duties as assigned.

1. Organizational Responsibilities

• Demonstrate knowledge of The Salvation Army Booth Centre Policy and Procedures Manual.
• Meet with Program Director for supervision as scheduled.
• Model appropriate qualities for this position – i.e., self-motivation, punctuality, and personal hygiene.
• Commit to and sign the agency and clients’ confidentiality form.
• Attend staff meetings of The Salvation Army Booth Centre Hamilton, Staff Training workshops and conferences, as authorized by the Centre.
• Work within mandate and mission of The Salvation Army.
• Represent The Salvation Army Booth Centre in a professional manner.

• Must be in agreement and comply with the Mission Statement of The Salvation Army Booth Centre, Hamilton.
• University/College diploma in Social Service and/or a combination of education and related life experience.
• Excellent oral and written communications skills and effective interpersonal skills.
• Competent on word processing equipment such as Windows, Microsoft Office etc.
• Ability to work with socially disadvantaged people who may often harbor resentment and anger.
• Demonstrated ability to establish and implement goals and plans for self and clients.
• Demonstrated ability to work both independently and under supervision.
• Ability to lift/carry up to forty pounds.
• Demonstrates knowledge of Community-based resources.

Successful candidates must provide proof of full vaccination against COVID-19. We will provide reasonable accommodation if the successful candidate cannot be vaccinated due to grounds protected by human rights legislation in their province of employment.

Successful candidates will be required to provide a satisfactory Criminal Record Check and/or Vulnerable Sector Screening.

The Salvation Army offers accommodation for applicants with disabilities in its recruitment process.  If you are contacted to participate in an interview or screening process, please advise us if you require accommodation.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

You must advise your managing supervisor of your intentions prior to submitting your application