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Reporting to the Director, Customer Service, the Manager, Contact Centre is accountable to ensure team members, tools and processes are in place to provide exceptional services to internal and external customers interacting with the various customer service channels. Employment Equity Northwestel values diversity in the workplace and is committed to the goals of Employment Equity. We strive to achieve a skilled workforce that is representative of the population we serve, and as a Northern company, […]

Summary of Duties: ➢ Respond to calls from parents, principals, trustees, media, staff, other educators, members of the public and community in a timely manner; ➢ Support the Superintendent of Education in providing direction to schools to implement system initiatives and appropriate emergency/crisis response to provide appropriate decision-making communication support and referral; ➢ Relay information to principals on policy and emergent situations and respond to inquiries regarding Board policies and procedures and refer callers to

Job Overview Member Experience Managers (MXMs) strive to ensure that guests of Evolution Fitness (EF) receive extraordinary customer service. MXMs are also responsible for overseeing the day-to-day operations of the club they get to help manage. Efficiency is a priority. MXMs spend the majority of their time behind the front desk; serving members and team members. The overall focus of the position is to execute and amplify the ever-evolving experience members have at each of