Clerical Assistant, Academic Family Health Team

Reporting directly to the Clinical Leader/ Manager, the Clerical Assistant will be responsible for performing a range of administrative, secretarial, word processing and business support services for a patient care unit. As a highly organized, self motivated, results-oriented individual, you will be accountable for: Providing administrative and secretarial support to the patient care team; Scheduling patient appointments, procedures as well as outpatient follow-ups using state of the art computer software; Liaising with various hospital departments such as payroll, purchasing, etc. to exchange information and to resolve issues; Generating a variety of documents including correspondence and medical legal reports; Operating multi-line telephones, greeting and receiving visitors (patients, families, etc.) and responding to inquiries including patient safety concerns and taking appropriate corrective action; Utilizing computer equipment and various software packages, i.e. word processing, group wise, patient registration (ADT and PS Suite), spreadsheets to generate a variety of correspondence and reports.

QUALIFICATIONS:
Demonstrated ability to read, write and orally in English with the ability to communicate with patients and team members and operate multi-line telephones, respond to inquiries and redirect calls as appropriate.

Must have Medical terminology in order to transcribe and process physician orders.

Demonstrated advanced computer skills with advanced knowledge of word processing and Patient Registration ADT & PS Suite programs, i.e. Word, Microsoft Office. preferred

Previous clerical experience in a health care setting

Well developed organizational skills with the ability to work in a fast-paced environment and prioritize tasks appropriately.

Excellent customer service record with proven success working as part of a team.

Demonstrated commitment to and understanding of the mission and values of St. Michael’s Hospital.

Must be available to work evenings and weekend (scheduling according to the needs of the unit)

Excellent attendance record.

Shifts are subject to change based on departmental needs.