Nature of Work: Reporting to the Director of Programs and Operations, this position operates in a busy, high-volume office, often acting as the “face” of the College. The work is diverse and moderately complex in nature requiring a good understanding of the operations of the College and the University. The volume of work is high, with competing priorities, and a need to work independently and exercise judgement regularly. The person in this role will frequently interact with and work to support college stakeholders in a variety of media: telephone, email, and in person (upon return to campus). Effective communication skills are essential.
Typical Duties or Accountabilities:
Manage the CGPS reception area including:
Answer main phone – answer questions or direct inquiry to appropriate CGPS team member or appropriate external unit
When we return to campus, greet in-person student/public/staff traffic – answer questions or direct as appropriate
Serve as backup support for the Dean’s Office in the absence of the Dean’s Executive Assistant
Independently manage the College’s general email account ([email protected]) – answer inquiries and refer to other subject matter experts as appropriate and when necessary
Contribute to initiatives which assist the College in meeting its strategic goals, in particular those relating to high service standards and excellent information management
Contribute to the maintenance of paperless student files using the Banner Document Management (BDM) system, and provide backup support to the BDM Administrator in their absence (pushing applications, managing intake of documents, etc.)
Assist with securing Dean’s Designates for PhD defenses
Provide assistance to CGPS team members during periods of high work volume to support items of strategic importance
Collaborate with Student Accounts and Registrarial Services on matters related to graduate application fees, including facilitating the issuing of waiver codes and associate journal vouchers, resolving Moneris disputes, and processing refunds, updating RMS Recruit fields where necessary.
Other related duties as assigned
Qualifications
Education: A high school diploma and completion of some relevant post-secondary training (e.g. certificate program, business diploma, etc.) is required. An undergraduate degree is an asset.
Experience: A minimum of three years related experience in a post-secondary institution. Direct experience in graduate program administration and student services is considered an asset. Experience with Banner Student, including Banner Document Management, and RMS Recruit is required. Experience and proficiency with Microsoft Outlook and Microsoft Office Suite is required.
Skills: It is essential that the incumbent be reliable and punctual. Strong customer service skills are a must. Effective interpersonal and communication skills, both written and verbal, must be demonstrated. Ability to maintain attention to detail and apply critical thinking skills is essential; demonstrated effective organizational and time management skills; proven ability to work on multiple duties and manage competing demands; demonstrated ability to logistically track and follow up on action items; ability to work independently with minimal supervision and as part of a team; proficient in the use of Microsoft Office software products. Demonstrated knowledge of Graduate Programs, Student Information Systems, and student services on campus is required.
Inquiries regarding this position can be directed to Marc Usunier at 306-966-6733.
Department: College of Graduate and Postdoctoral Studies
Status: Term up to 11 months with the possibility of extension or becoming permanent
Employment Group: CUPE 1975
Shift: Monday -Friday, 8:30-4:30
Full Time Equivalent (FTE): 1.0
Salary: The salary range, based on 1.0 FTE, is $22.23 – 30.01 per hour. The starting salary will be commensurate with education and experience.
Salary Family (if applicable): Operational Services
Salary Phase/Band: Phase 4
Posted Date: 4/21/2021
Closing Date: 5/4/2021
Number of Openings: 1
The University believes equity, diversity, and inclusion strengthen the community and enhance excellence, innovation and creativity. We are dedicated to recruiting individuals who will enrich our work and learning environments. All qualified candidates are encouraged to apply; however, in accordance with Canadian immigration requirements, Canadian citizens and permanent residents will be given priority. We are committed to providing accommodations to those with a disability or medical necessity. If you require an accommodation in order to participate in the recruitment process, please notify us and we will work together on the accommodation request. The University of Saskatchewan’s main campus is situated on Treaty 6 Territory and the Homeland of the Métis. We pay our respects to the First Nations and Métis ancestors of this place and reaffirm our relationship with one another. Together, we are uplifting Indigenization to a place of prominence at the University of Saskatchewan.
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