Provides customer service, sales, cashier, clerical functions, and retail maintenance in all areas of the Bookstore/Spirit Shop, primarily in the course materials division, by providing comprehensive, proactive, and knowledgeable customer service to internal and external customers. Responds to all customer service requests and delivers positive customer experiences. Maintains an integrated retail database system; provides assistance to co-workers; maintains all areas of the Bookstore/Spirit Shop; arranges for shipping and receiving of merchandise; fulfills online orders; performs opening/closing procedures; verifies accuracy of information on adoptions and researches missing information; processes purchase orders and refills order requests; evaluates and approves refunds; provides general clerical support; performs cashiering duties; verifies daily receipts, cashier floats, and main float; troubleshoots problem orders; performs pricing duties; processes product returns; and responds to requests from cashiers for change.
- 45 wpm keyboarding skills with a high degree of accuracy
- Good knowledge of sales processes (e.g., needs assessment, presentation, closing)
- Good knowledge of point of sale, integrated retail operating systems (e.g., Sequoia Retail Systems)
- Good knowledge of standard office record keeping and filing procedures
- Excellent customer service skills with the ability to deliver positive customer experiences
- Good organizational, interpersonal, and communication (oral and written) skills
- Basic intercultural communication skills
- Ability to operate an electronic cash register with a high degree of accuracy
- Ability to use word processing, spreadsheet, and database applications (e.g., Word, Excel, FileMaker) at a basic level
- Ability to compose basic email correspondence using email applications (i.e., SFU Connect).
- Ability to process online customer orders using an e-commerce solution (e.g., Sequoia ePOS)
- Ability to work in a team environment
- Ability to work independently
- Ability to perform repetitive tasks for sustained periods of time (e.g., stocking books, tidying shelves)
- Ability to deal with frequent interruptions
- Ability to perform arithmetic calculations with a high degree of accuracy
- Ability to legibly record information
- Ability to follow oral and written instructions.
Hours of work are 1:00pm to 5:00pm
For external candidates, the starting salary is the first step of the salary range.
Please include your cover letter and resume in one attachment.
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