Most companies try to meet expectations, dunnhumby exists to defy them. Using big data, deep expertise and AI-driven platforms to decode the 21st century human experience – then redefine it in meaningful and surprising ways that put customers first. Across digital, mobile and retail. For brands like Tesco, Coca-Cola, Procter & Gamble and PepsiCo.
We’re looking for a Client Director who expects more from their career. It’s a chance to become a trusted partner to key clients, building relationships to define and deliver upon their strategic needs. It’s an opportunity to bring world leading customer data to life and make a real impact in driving change and growth for our clients, and in turn grow the dunnhumby business.
Joining our commercial team, you’ll own the relationship with one of our largest retail clients in North America, leading your team to deliver and grow the P&L in order to ultimately grow our revenue in the region.
What we expect from you
To be able to develop the vision & long-term strategy for assigned client in order to deliver measurable value for clients & sustainable revenues for dunnhumby, in a profitable manner.
To own the relationship with the client, driving engagement and managing the relationship with key client stakeholders at board level, communicating the value / benefits our work is contributing to their business and positioning dunnhumby as a key strategic partner.
Someone who can collaborate relentlessly across the team, including I&T / Capability, in order to create a ‘joined up’ approach for the client and to deliver against an integrated overall client plan / roadmap.
To have the ability to conducts regular business performance reviews internally with teams and externally with clients to ensure value is being delivered to both parties in the most efficient way using client value and client satisfaction inputs.
To nurture high performing Client Managers in the team, ensuring they have the necessary coaching, skills and knowledge to do their jobs successfully.
To manage risk effectively, provide visible and consistent leadership on Values and Code of Business Conduct and act where you see issues. Protect our team by ensuring they have the skills and training needed including completing SLS.
What you can expect from us
We won’t just meet your expectations. We’ll defy them. So you’ll enjoy the comprehensive rewards package you’d expect from a leading technology company. But also, a degree of personal flexibility you might not.
Plus, thoughtful perks, like early finish Friday and your birthday off.
You’ll also benefit from an investment in cutting-edge technology that reflects our global ambition. But with a nimble, small-business feel that gives you the freedom to play, experiment and learn.
And we don’t just talk about diversity and inclusion. We live it every day – with thriving networks including dh Women’s Network, dh Proud, dh Parent’s & Carer’s, dh One and dh Thrive as the living proof. Everyone’s invited.
Our approach to Flexible Working
At dunnhumby, we value and respect difference and are committed to building an inclusive culture by creating an environment where you can balance a successful career with your commitments and interests outside of work.
We believe that you will do your best at work if you have a work / life balance. Some roles lend themselves to flexible options more than others, so if this is important to you please raise this with your recruiter, as we are open to discussing agile working opportunities during the hiring process.
For further information about how we collect and use your personal information please see our Privacy Notice
Apply Now
To help us with our recruitment effort, please indicate your email/cover letter where (vacanciesincanada.ca) you saw this job posting.