Client Service Officer – Appendix D/Temporary Assignment

Please Note: If you are a current Algonquin College employee, apply to this job via the Workday application.

Department:
Admissions, Registration and Records (Allison Woram)

Position Type:
Full-Time Support

Salary Range:
$29.88-$34.63-Hourly

Sc heduled Weekly Hours:
36.25

Anticipated Start Date:
June 14, 2021

Length of Contract:
18 months

Posting Information

This job posting is now accepting applications from all qualified individuals.

Posting Closing Date:
May 1, 2021

Please note: jobs are posted until 12:01 am on the job closing date.

Job Description:
The incumbent reports to the Manager, Admissions, Registration and Records. The incumbent is responsible for the administration related to the admission, registration and graduation of students. In order to achieve this, the incumbent is required to make decisions, participate in communicating a wide variety of information, maintaining detailed academic records and processing financial transactions. The incumbent is a subject specialist on admissions assessments, registration, student record progression and graduate validation. They play a key role in the promotion of goodwill between the college community and our clients. They must ensure that all possible assistance is provided to students to facilitate their education and future employment.

Required Qualifications:
Minimum two (2) year post-secondary Diploma;

Minimum five (5) years full-time related clerical experience in a client service environment with demonstrated progression; d emonstrated experience working with databases;

Excellent communication skills, both oral and written, and well developed listening skills;

Excellent client service skills; diplomacy and sound judgement;

Ability to foster effective working relationships, supporting the teamwork structure both internal and external to the unit;

Demonstrated and proven planning skills and decision-making abilities;

Ability to analyze complex situations;

Excellent organizational skills and attention to detail;

Ability to identify, participate and implement lean process improvements;

Ability to multi-task under pressure and to meet inflexible deadlines;

Ability to respect confidentiality;

Ability to take initiative and work both independently and in a team environment;

Sound computer and keyboarding skills including experience with the MS Office Suite;

Knowledge of a Student Information System would be considered an asset;

Experience working in an intercultural environment would be considered an asset;

Experience working in a Registrar’s Office in a post-secondary institution would be considered an asset;

Experience with Admissions and Registration in a post-secondary institution would be considered an asset.

• This position is paid at Payband G
• Vacancy is for P12551

This position is subject to the terms of the Support Staff Collective Agreement: https://www.algonquincollege.com/hr/files/2019/04/2018-2022_college_support_ft.pdf

Algonquin College values diversity and is an equal opportunity employer. We offer an inclusive work environment and encourage applications from all qualified individuals. Internal candidates will receive first consideration based on qualifications. If you require accommodation during the recruitment process please contact the Human Resources department at [email protected]. While we thank all those who apply, only those to be interviewed will be contacted.