Community Outreach Program Manager

The Community Outreach Program Manager is responsible for all responsibilities involving the Community Outreach operations.  The Community Outreach Program Manager is required to ensure that programs are in compliance with The Salvation Army Accreditation Standards. Direct staff, counsel clients, advocate and network with the community, exercise fiscal oversight, draft policies and procedures.  The incumbent is responsible for the direct supervision of non-supervisory personnel.  They have input into discipline, hiring or termination decisions or provide advice and guidance within the established guidelines.

Supervisory Duties:

• Conduct regular staff meetings to review operational effectiveness, changes in policies and procedures.
• Develop strategies and recommendations for staff and volunteer development.
• Direct and supervise staff/volunteers, which include participating in recruitment, selection, orientation, training, performance evaluation etc.; develop strategies and recommendations for employee/volunteer development.
• Ensure that all employees/volunteers maintain any mandatory training or certification; identify any training needs and reports to the Corps and CFS Officer or designate.
• Complete payroll supervisory functions, inclusive of approving vacation, sick time, timesheets, etc. for staff where applicable.
• Ensure & monitor staff safety practices in compliance with health and safety standards, and prepare, submit and act on incident reports; provide calming intervention as required ensuring the safety of everyone.
• Ensure that proper procedures are followed in the event of a workplace injury or illness, conducting incident investigations when required.
• Responsible to report any serious infractions or problems in accordance with policies.
• Provide oversight with direction/assistance from the director on claims and other health and safety matters as required, participate in the supervision of Early and Safe Return to Work plans where applicable.

CRITICAL RELATIONSHIP MANAGEMENT

      Internal:

• Build and maintain healthy and open communication and relationships with frontline, administrative, and managerial staff
• Build and maintain healthy and open communication and relationships with clients
• Maintain appropriate boundaries with all staff and clients

       External:

• Relationships with community partners
• Provides assistance to clients

MANAGERIAL/Technical Leadership RESPONSIBILITY:

• This position reports directly to the Director of Homelessness Services
• Manages the Community Outreach Centre
• This position manages all staff and volunteers of Community Outreach Centre

FINANCIAL AND MATERIALS MANAGEMENT:

• Expenditure approval authority of up to $10,000.
• Orders food and supplies from some store accounts.
• Approve, organize, and maintain all purchases from store accounts

WORKING CONDITIONS:

• Work environment is in the office, in the Community Outreach Centre
• Some disagreeable conditions include handling garbage, cleaning, odour, dealing with angry people, verbal abuse, stress caused by large responsibility level.
• Requires regular use of a computer.
• Requires being able to lift up to 20 pounds.
• Requires considerable mental effort.
• Other duties as required

Education, Qualifications and Certifications:

• Completed an Undergraduate University Degree in a Social Service program or equivalent.
• Safe Food Handling
• First Aid/CPR Certifications are required.
• Mental Health First Aid
• Non-violent crisis intervention training
• Naloxone Training
• In support of our commitment to a healthy and safe workplace and community, The Salvation Army (TSA) has a vaccination requirement for all employees in Canada.  The successful candidate will be made an offer of employment on the condition of being fully vaccinated against COVID-19 and will be required to provide proof of full vaccination, prior to their employment start date. The requirement to be fully vaccinated is subject to provincial/territorial human rights legislation. If the candidate is unable to vaccinate for a reason protected by the Human Rights Code, a request for accommodation can be submitted and written proof satisfactory to TSA will be required.

Experience and Skilled Knowledge Requirements:

• Minimum of three (3) years of prior related experience, including experience in specialized social service programs, supervision/management and working with marginalized clientele.
• Experience with data collection and evaluation experience working with vulnerable populations
• Experience with contract delivery
• Experience managing a staff of 10+
• Experience working in a collaborative setting- working with government and community organizations
• Relationship building and conflict resolution skills

• Represent the organization in a professional and engaging manner.
• Ensure compliance with policies and procedures as it relates to external funders.
• Responsible to work in compliance with the Prince Edward Island Health & Safety Act and Regulations
• Treat the property of The Salvation Army with due care and caution.
• Lead by example, demonstrate a positive attitude, a strong work ethic, and a willingness to learn and be flexible in the face of change.
• Knowledge of community-based resources and experience networking with government and social service agencies.
• Strong organizational skills with the ability to complete assignments and meet deadlines with minimal supervision.
• Proficiency in the use of computer programs such as Word processing, Spreadsheets, Databases, E-mail and Internet etc.
• Work cooperatively and effectively with others to set goals, resolve problems, and make decisions that enhance organizational effectiveness.
• Valid PE Class “G” Driver license
• Screening through criminal and vulnerable sector check

NOTE: An alternative level of education and experience may be considered.

Working Conditions:           Full Time – 40 hours per week

CLOSING DATE: November 30th, 2021

Please send your cover letter and resume in confidence to: [email protected]

Please note any offer of employment will be conditional upon a background check.

We thank all applicants, however, only those candidates to be interviewed will be contacted.

PLEASE NO PHONE CALLS