A career within People and Organisation services, will provide you with the opportunity to help our clients reset their talent strategies and deliver extraordinary business results through their people. We focus on evaluating and managing their unique challenges so our clients can maximise their return on the overall investment in human capital. You’ll gain a tremendous depth of expertise in all aspects of human capital, including creating sustainable value through people culture and change, designing compensation and retirement strategies, and improving human capital operations.
Whether our clients have a pressing operational performance issue or want to improve overall efficiency and effectiveness of their organization, we help create a culture of continuous improvement. Increasing customer expectations, budget pressures and productivity requirements means that the need to perform more with less is increasing. We help clients find solutions to achieving increased engagement and higher performance across their workforce.
What you’ll create and do
As a Director, you’ll work as part of a team of problem solvers, helping to solve complex business issues from strategy to execution. Responsibilities include but are not limited to:
For our clients, you will be responsible for managing client relationships and engagements, including planning and executing on Lean transformation projects and leading the deployment of Perform and Perform Plus (our proprietary Operational Excellence offering). Internally, you will be responsible for managing business development initiatives and activities. The position is responsible for day-to-day management of the Operational Excellence team, mentoring, developing and coaching junior team members and managing staff utilization.
Engagement Management
Establish credibility with prospective clients by demonstrating expertise and knowledge of Lean transformation experience
Work with clients to define and implement forward-thinking workforce and operational excellence strategies and solutions to meet business needs
Identify and solve problems using Lean tools and techniques, analysis, experience and judgement and provide meaningful solutions and expertise
Provide operational excellence and workforce planning solutions to business leaders that optimize performance and productivity to deliver on the leaders’ mandates and demonstrate quantifiable ROI
Manage engagement teams in the production of quality deliverables on time and on budget
Manage engagement risk and project economics including planning, budgeting, billings and collection
Business Development
Develop and maintain relationships with decision makers at key clients, consulting with clients to understand the impact of disruption on the work, worker and workplace and help them define their ambition and strategy for improving efficiency and performance and transforming the workforce of the future
Lead pursuit teams and proposal development , collaborating with PwC colleagues in other lines of service to bring integrated solutions, including innovative approaches and methodologies to address client needs
People Development
Coach and mentor team members to create a high performing team environment
Develop and deliver training and share knowledge across the global PwC network
Actively participate in staff recruitment and retention activities
Practice Development
Develop and maintain a repository of all operational excellence initiatives, programs and tools, establishing repeatable tools to increase efficiency
Lead and facilitate programs to build operational excellence capability across the practice
Use data, technology and metrics to uncover insightful ways to strengthen operational excellence capability and assess impact (diagnostic, tools, surveys, focus groups)
Actively contribute to continuing to grow yourself and the Workforce of the Future practice both regionally and nationally
What you’ll bring to this role
An interest in upskilling for a digital world and technology trends, an openness to learning new tools and adapting how you work
A demonstrated commitment to valuing differences, developing and coaching diverse teams, and ensuring diverse perspectives are heard
Extensive enterprise-level expertise working with senior leaders of organizations; ability to identify gaps and opportunities to apply Lean transformation with proven track record of substantially improving performance
Expertise should include strong practical and relevant experience in consulting and implementing operational excellence strategies ; including embedding new ways of working, improving productivity and engagement, and leading large scale multi-stream continuous improvement transformation projects at the enterprise level
Preferably industry expertise in one of the following sectors: Energy, Utilities, Manufacturing, Public Sector, or Financial Services
Experience working in a client-oriented, professional services environment with high profile organizations preferred
Certification in Lean or Lean Six Sigma (Green or Black Belt) is preferable
Excellent interpersonal relations, verbal and written communication skills, ability to work on the ground floor through the executive boardroom
A high level of personal integrity and energy, a demonstrated ability to work with others, a commitment to developing and leading high performing teams and a strong desire to learn
Ability to develop and present up to date ideas on workforce trends and conceptualize new approaches and solutions
Ability to effectively communicate your point of view on how work is changing for businesses
Ability to use analysis, experience and judgment to develop meaningful insights and recommendations for clients
Ability to work in a fast-paced environment with sometimes ambiguous, unpredictable circumstances or changes, and make informed decisions without all the information
Proficient in working with data and transforming information into actionable insights
Why you’ll love working for PwC
At PwC, we support you through a range of financial and non-financial rewards and benefits. Discover a life that works for you with our diverse, inclusive and flexible culture. To learn how you can grow and shine in your career at PwC, please visit: https://www.pwc.com/ca/whypwc
See how you can create your future at PwC
www.pwc.com/ca/en/careers/create-your-future.html
Applying at PwC
At PwC, we embrace new technology where you will learn to innovate and deliver differently. For Administrative, Specialist, Associate, Senior Associate, and Manager roles you may have the opportunity to participate in an on-demand video interview. To learn more about our innovative cloud-based online application interview process click here: https://www.pwc.com/ca/applytopwc
We take your privacy seriously. To protect your personal information, please submit your application directly through PwC Canada Careers: https://www.pwc.com/ca/en/careers.html
PwC is committed to building a diverse workforce representative of the communities we serve. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
Every day we see how people make businesses great. But it’s not only about skills. If your experience is close to what we’re looking for, please consider applying. We recognize that experience comes in many forms, and passionate teams reimagine the possible. Create your future at PwC.
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