contact centre manager

Specific Skills

Plan, organize, direct, control and evaluate the operations of establishments that provide services to business

Plan, develop and organize the policies and procedures of establishments

Develop action plans, provide expertise in response to client needs, and support and advise project teams

Direct and advise staff in the development and implementation of service quality assessment strategies

Plan, administer and control budgets for client projects, contracts, equipment and supplies

Represent the company within various economic and social organizations

Assist staff with administrative or technical problems

Personal Suitability

Initiative

Effective interpersonal skills

Team player

Client focus

Dependability

Reliability

Organized

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