Country E-commerce Integration Manager

• You have a minimum of 5 years leadership experience in E-Commerce within retail industry
• You have an amazing attention for detail and are consistent with your approach
• You are quite technology-savvy
• You can effortlessly juggle multiple priorities while keeping a smile on your face
• You work well with deadlines and can organize and prioritize your workload all by yourself (and well!)
• You understand how to work in a matrixed environment, both with internal and external stakeholders, as well as external vendors

YOUR RESPONSIBILITIES

• Act as a member of the Commercial Management Team and proactively contribute to IKEA business plan, commercial plan and commercial calendar process
• Responsible for ensuring coordination across parties, agendas and activities which have a direct impact on the local E-Commerce P&L, through development of a local Online Calendar integrated with the overall Commercial Calendar
• Responsible for planning, prioritizing and steering local Commercial Web/E-commerce activities within frame set by Digital Unit
• Responsible for identifying opportunities and deviations through deep understanding, and careful monitoring of the E-Commerce P&L, and developing appropriate actions accordingly, in cooperation with Selling and BNOF colleagues
• Monitor performance, SLAs and KPIs and provide input to relevant for improvement of cost position, customer experience and operational efficiency
• Secure prioritization among key stakeholders for tools/systems to enable a better customer experience (and co-worker experience) and work within frames set by Digital Unit to realize
• Provide input to key stakeholders to feed business plan and market input
• Secure a competent and high performing E Commerce cross-functional team that will strongly contribute to reach the common objectives and goals (e.g. growth, profitability, sales and customer experience)
• Contribute to the transformation of the Commercial functions to become truly multichannel, by developing their online competence and enabling them to take true multichannel ownership

OUR TEAM WITHIN IKEA

There is always room for improvement, and in our team we make sure to constantly make every part of the IKEA value chain better. We’re a diverse bunch of people who love to get involved in a variety of projects, initiatives, touchpoints and processes to create long-term value and to make IKEA accessible to more of the many people.

JUST SO YOU KNOW

In the IKEA world, this position is officially referred to as: Country E-commerce Integration Manager

Please note: This position requires the submission of a satisfactory criminal record check. A record under the Criminal Code and/or other federal offence record(s) does not automatically mean you will be ineligible for the position.