Position Description Summary
The Country Operational and Process Excellence (OPEX) Manager is responsible for the local implementation and execution of all ocean operational excellence initiatives as aligned with regional and global ocean operations including; Operational Governance, Digitalization & Optimization, Support & Training, Implementation (COP), Data Management, Project Management & Deployment.
Principal Accountabilities
Digitalization and Optimization
- Deployment of strategic initiatives in the area of process optimization and digitization in country
- Clarify local business requirements, document local processes and standard operating procedures
- Interface with regional digitalization & optimization team to ensure business requirements are translated into
technology requirements and that the technology supports the process
- Develop local test plans and training documentation to support technology implementation
- Lead test efforts and interface with user groups to ensure uptake of technology
- Support the roll out of new processes and procedures related to Digitalization & Optimization
- Post project evaluation and documentation of lessons learned
Project Management and Deployment
- Project management for all Operational Excellence projects within the country
- Develop and maintain country project plans to monitor and track progress
- Monitor resources allocated to the project as well as deliverables (time, scope, budget)
- Introduction of change management and project toolkits
- Ensure adherence to global project management framework and standards in the country
- Drive, support and monitor the implementation of organizational and process changes
- Act as escalation point and resolve conflicts
- Conduct business workshops with all other involved stakeholders
- Report and escalate to regional management as needed
- Actively manage stakeholder communication and dependencies in country
Governance
- Drive adherence to Operational SOPs, KPIs and regulatory compliance
- Provide country business processes and requirements to regional governance manager
- Update and communicate country General Ocean Freight SOPs
- Conduct audits in country organization towards compliance with Standard Operating Procedures
- Inform regional governance manager on the changes of country regulatory compliance
- Validate and approve change requests for updates in country level ocean related master data
Implementation
- Review customer requirements during the opportunity management phase of the tender
- Identify gaps between the customer requirements and the ocean standard operating procedures
- Engage with ocean country management and ocean branches to validate the non-standards processes to
ensure proper execution and obtain additional processing & handling costs
- Provide support throughout both the implementation and hypercare phases
- Responsible for introducing customer specific KPIs and ensuring they are understood
- Communicate with various stakeholders during the tender and the implementation phases (sales, tender
team, regional and local operations teams…)
- Follow corporate guidelines and utilize standardized tools established as part of the corporate Customer On-
Boarding Process
- Participate in customer and internal meetings within the COP framework if requested
- Provide guidance for customer specific reporting
- Escalate process deviations/ issues to management if ocean operations do not follow the designed solution • Participate in customers continuous improvement workshops/ meetings
Support and Training
- Execute continuous improvement program for ocean operations
- Deploy training portfolio established by Regional/ Global Support & Training
- Documentation of country specific training materials
- Set up of Ocean Business Support and Superuser Network in the country
- Deploy and monitor usage of tools to report, log and action operational service issues
- Identify areas where additional training and/or support is required
- Escalation point for business support and issue resolution
- Ensure execution of User Acceptance Testing against releases of core systems and/or new operational tools
Knowledge and Skills
Skills Required
- Strong analytical and conceptual capabilities
- Attention to details and strong organizational skills
- Experienced in utilising project management methodologies and tools (MS Project)
- Experienced in analysing and documenting diverse business processes and workflows
- Good communication and leadership skills as the role requires frequent communication to various directions and all management levels
- Cooperative team working attitude
- Quality and efficiency driven working style
- Ability to work independently as well as within the global teams
- Proactive, positive, enthusiastic and self-driven
Experience and Qualifications
- The role requires an individual who has finished apprenticeship and/or studies in the area of logistics with
several years of working experience in the freight forwarding business and track record in managing
projects successfully
- Deep understanding of ocean freight forwarding
- Solid grasp of project management, preference: Certified Project Management Professional
- Fluent in Business English (spoken and written)
- Strong leadership skills: sets clear goals and achieves results, develops solid relationships within the team, persuades and influences others, motivates people to perform, delegates and empowers others
- Ability to mentor and coach in a team environment; ability to communicate ideas clearly and concisely
Chancengleichheit und selbstbestimmte Teilhabe Schwerbehinderter und Gleichgestellter sowie eine respektvolle Zusammenarbeit sind innerhalb des DB Konzerns fest verankerte Grundsätze. Deshalb werden schwerbehinderte Bewerber bei gleicher Eignung bei bevorzugt berücksichtigt.
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