Customer Service Agent – Summer Intern

The summer student will be responsible for providing standard clerical duties such as answering incoming inquiries, managing appointment calendars and filing. In addition, the customer Service agent looks after store cleanliness and tidiness, assisting marketing and promotions activities, packing and delivering packages.

• Obtain customers’ names, addresses and billing information, product numbers, and specifications of items to be purchased, and enter this information on order forms.
• Check inventory records to determine availability of requested merchandise.
• File copies of orders received, or post orders on records.
• Confer with production, sales, shipping, warehouse, or common carrier personnel to expedite or trace missing or delayed shipments.
• Adjust inventory records to reflect product movement
• Receives mail from external and internal senders.
• Sorts and opens all incoming mail according to Territorial Policies and Procedures.
• Distributes all open mail into appropriate mailboxes for pick up.
• Delivers or arranges pick up for larger packages.
• Sorts and processes all outgoing mail; ensures mail/packages have the appropriate postage and charges are recorded to appropriate persons/departments/offices.
• Picks up and drops off mail at local post office, as necessary.
• May receive, sort, distribute budget mail (internal mail system) for internal off-site offices/facilities.
• May assist with shipping and receiving including the sorting of inventory and the labeling of inventory dispensers and shelves, the receiving of incoming goods and preparation of outgoing packages.
• Processes air freight, and overnight deliveries; tracks shipments as necessary.
• Responds to various inquiries and requests from internal and external customers.
• May be required to provide coverage to other staff as required (i.e., cash out customers, shipping & receiving and driving).
• Participate with special events, orders, and projects.
• Other duties and special projects as assigned.

The successful candidate must meet the following requirements under the Canada Summer Jobs Program:

• Between 15 and 30 years of age at the start of employment
• Canadian citizen, permanent resident or person on whom refugee protection has been conferred
• Is legally entitled to work according to the provincial / territorial legislations and regulations

Education:

• The successful job applicant will have completed High School, plus specialized courses of up to six (6) months.

Experience and Skilled Knowledge Requirements

• More than three months but less than one year of prior related experience, including, clerical/reception/customer Service experience.
• Proficient use of Microsoft Office applications, Microsoft Outlook, and Windows 10 Operating System.

• Must possess excellent Microsoft Office Excel, Word, Power point and Office 360
• Must possess excellent time management and organizational skills
• Ability to handle difficult situations and conversations with tact and build solid, lasting relationships.
• Provide good customer service at all times
• Ability to think outside the box and handle unforeseen challenges related to event administration
• Be a strong, enthusiastic team player