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Why work with Canteen? Imagine having a career that can take you places. Join our industry-leading team and there’s no telling how far you can grow with us. We provide healthy vending options through innovative design and quality products. We’re proud of our team and what we have accomplished over the years. Let’s continue moving forward, together.
Job Summary
Now, if you were to come on board as a Customer Service Manager, we’d ask you to do the following for us:
Visit accounts and clients to maintain good relations and respond to any feedback, suggestions or concerns for the purpose of account retention
Support sales activities that include client presentations, grand opening events, trade shows, pro forma development, and retail space design
Coordinate retail market installations, merchandising, and promotional activities in new and existing accounts; perform retail location inspections and inventory audits to ensure company standards are met
Review retail market reports to ensure client satisfaction, data integrity, acceptable spoilage rates; monitor accuracy of retail market collections and labor control; ensure quality, cleanliness, merchandising, plan-o-gram compliance, customer service and governance of company policies and programs
Maintain the retail operating system within accordance of program standards. Utilize reports to determine proper replenishment, merchandising, and inventory level in established retail locations
Review service frequencies to assure maximum retail sales without jeopardizing customer satisfaction that includes: monitoring schedules and modifying retail service structure to improve productivity and control overtime usage, and confirming the operation has sufficient labour each day for service obligations
Verify proper handling of perishable foods, inventory controls in the retail locations, pre-kit warehouse and trucks; analyze financial reports to determine profitability and opportunities to increase revenue with proper merchandising, product introduction, and promotional activities
Ensure a safe working environment and communicate company safety policies and goals to employees; secure necessary vehicles for retail service personnel and ensure proper maintenance of fleet vehicles; oversee all aspects of building maintenance including repairs, housekeeping and security
Think you have what it takes to be our Customer Service Manager? We’re committed to hiring the best talent for the role. Here’s how we’ll know you will be successful:
Post-secondary education, Bachelor’s degree (B.A.) preferred
Minimum of two years’ account management experience in a foodservice environment, with proven ability to grow sales
Valid driver’s license in good standing
Exceptional interpersonal and communication skills, verbal and written
Proficient in Microsoft Office (reports, presentations)
Compass Group Canada is committed to nurturing a diverse workforce representative of the communities within which we operate. We encourage and are pleased to consider all qualified candidates, without regard to race, colour, citizenship, religion, sex, marital / family status, sexual orientation, gender identity, aboriginal status, age, disability or persons who may require an accommodation, to apply.
For accommodation requests during the hiring process, please contact [email protected] for further information.
Job Segment: Service Manager, Housekeeping, Merchandising, Food Service, Customer Service, Hospitality, Retail
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