Customer Service Representative – Part time

JOB DESCRIPTION

Our Customer Service team members work both independently and in collaboration with internal departments to appropriately manage customer expectations and provide a superior customer service experience. This team is responsible for the organization’s front-line interactions with customers for a number of departments, primarily the Certificate Program (Examinations), but also for Teacher Certification, Digital Learning, and the online Bookstore. This position is ideal for gaining experience in arts administration, fostering diplomacy, and enhancing already strong written and verbal communication skills.

WHAT YOU WILL DO:

  • Handle inbound telephone inquiries/concerns
  • Respond to e-mailed/mailed inquiries/concerns
  • Process assigned administrative tasks within tight deadlines
  • Work in compliance with the provisions of The Occupational Health & Safety Act and its regulations, and complies with the organization’ Health & Safety Policy
  • Perform other duties as required

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