Toronto
2021 is all about doubling down on our existing verticals (i.e. VC and PE) so we have another year of exponential growth and identifying additional verticals to increase our total addressable market. We’ve onboarded some of the best known venture capital firms in the world, closed deals with F500 companies, and have found great success selling to a wide variety of large sectors: private capital markets, startups, SMBs and commercial real estate firms to name a few. Our partners on the sales team is hitting or exceeding quota month over month, and we’re just entering the hyper-growth stage in Affinity’s lifecycle. We believe we’re going to fundamentally change the way people leverage their relationships and connect with others to do business, and we’re looking for an awesome teammate who can help us build and scale the customer success team as we grow.
What’s this opportunity about?
You will be responsible for transforming our current clients into product champions! Your job will be highly cross-functional. You will not only work closely with our clients to understand and address their business needs, but also interface with our sales, product and engineering teams very closely to make sure we place our clients’ concerns above everything else. We hope you’re excited by challenges a growing company offers, a lot of autonomy, and the prospect of shaping how we interact with our clients at Affinity.
What will I be doing?
Own Affinity’s growing customer base; build a strategy to manage the engagement and success of our clients
Become a product champion! Develop best practices to share across clients helping them best leverage Affinity’s full functionality
Interface closely with sales, product and engineering teams to share client feedback, resolve escalations, deliver outstanding client experiences and have a direct impact on the product roadmap
Drive engagement and establish strong relationships with our clients
Develop an understanding of our clients’ goals and work to help them reach a high level of satisfaction with the product
We’d love to hear from you if:
You have prior experience as a customer success / relationship manager at an enterprise SaaS company – owned renewals & up-sells
You’re a wonderful communicator and have great time-management skills
You’re hard working, responsive, and willing to get your hands dirty
You are or want to be an expert at distilling and prioritizing feedback
You are excited by the startup environment; you want to contribute to fine-tuning the structure and process to scale the customer success & advocacy team
You love paying attention to detail
Bonus points for:
Having relevant industry experience in the CRM / Finance space
About Us
Affinity is all about innovation. Our technology ingests, analyzes, structures, and enriches millions of data points across a team’s digital communications to offer the insights needed to grow their most valuable relationships and discover untapped opportunities. This enables the companies we serve (over 1000 and growing!) to unlock introductions, manage their deal flow, and get automated, unique insights into the opportunities in their network. While capturing nearly 40% of the global venture capital market, and expanding into other financial services and relationship-driven industries, we have facilitated millions of introductions and processed billions of communications.
We have raised over $40M and are backed by some of Silicon Valley’s best firms. We have hubs in both San Francisco and Toronto and are a remote-friendly company. We care personally about our employees and want individuals to work in an environment that sets them up to thrive.
Since day one, our top priority has been investing in our people and our culture. We’ve been certified by Great Places to Work with a 98% approval rating, and have been named a top workplace by Inc., Fortune, and more.
The more diverse our team is, the more we’ll be able to learn from each other, and the better our company and our product will be. Whatever your gender, race, sexual orientation, religion, age, veteran status, favorite Spotify playlist, or social, cultural, and economic background, we can’t wait to welcome you to Affinity!
Job Type: Full-time
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